Sales Advisor - Cork

About FBD Insurance

FBD is Ireland's leading indigenous insurer, supporting consumers, farmers, and businesses across the country for more than half a century. With a network of 34 local branches, the company prides itself in providing sincere customer service and meeting the unique needs of its clientele. The firm values inclusivity, earning a Gold Accreditation from Investors in Diversity (IiD) through the Irish Centre for Diversity. FBD fosters a culture emphasizing work-life balance while promoting a supportive environment where employees feel appreciated and are encouraged to contribute to the company's strategic ambitions.

Role Summary

The primary responsibility of the Sales Advisor is to drive sales for Personal Lines, Agricultural, and Commercial business sectors. This role supports the efficient management of the Sales Office to deliver excellent customer service while achieving agreed sales targets and enhancing the local FBD brand presence.

Key Responsibilities

• Actively pursue individual sales objectives through prospecting, upselling, and cross-selling Personal Lines, Agricultural, and Commercial insurance products.
• Handle customer inquiries and escalate complex or technical issues appropriately.
• Adhere strictly to company systems, procedures, and regulatory compliance requirements.
• Maintain and update comprehensive knowledge of the company’s commercial product offerings and complete required industry qualifications and continuous professional development (CPD) hours.
• Work flexibly within the Sales Office and engage in various office operations, which may include attending the Mart.
• Provide support and relief to other regional Sales Offices as needed.
• Collaborate closely with local FBD Life and Pension Financial Advisors to enhance overall customer service quality.
• Participate in account management activities for Commercial and Agricultural business clients.
• Engage in ongoing renewal follow-ups and revisions, identifying new sales opportunities and improving coverage and rates where appropriate.
• Assist customers promptly during the initial stage of claims following company procedures.
• Manage outstanding debit and premium collections individually.
• Support the Sales Executive and Branch Manager with dedicated assistance as required.
• Perform administrative duties related to Personal Lines, Commercial, and Agricultural businesses.
• Undertake additional management-assigned tasks as necessary.

Qualifications and Experience

• Minimum educational qualification of Leaving Certificate or equivalent; a relevant third-level qualification is desirable.
• Desired qualifications include Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP), or Grandfathered Accreditation. FBD provides assistance in obtaining these credentials within Central Bank required timeframes.
• Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
• Experience in insurance or financial services is advantageous.
• Proven background in sales or customer service roles.
• Energetic, proactive, and positive approach to work.
• Strong customer focus along with excellent communication and organizational skills.

Competencies and Compliance

• Ability to establish and sustain effective customer relationships.
• Ambitious, target-driven, and results-oriented mindset.
• Strong problem-solving capabilities.
• Meet all regulatory requirements detailed in the Central Bank of Ireland’s Minimum Competency Code and Fitness and Probity Standards.

Regulatory Status

This role is classified as a controlled function under the Central Bank of Ireland's Fitness and Probity Regime, with designated CF3 and CF4 statuses. The incumbent must consistently adhere to these standards.

Additional Information

The position is offered on a permanent basis, categorized under Pay Band A within FBD's Sales Functions Pay structure.

Employee Benefits

• Competitive bonus based on performance.
• Membership access to FBD’s Pension Scheme.
• Allowance for private health insurance.
• Paid maternity and paternity leave.
• Discounts on insurance products including 50% off private car and home insurance and 30% off travel insurance.
• Opportunities for professional development.
• Wellness initiatives including a wellness wallet.