Head of Learning & Development

Job Overview

Reporting directly to the Chief Human Resources Officer, the Head of Learning & Development (L&D) spearheads the company's learning, leadership, and skill enhancement agenda. This role is key to aligning L&D initiatives with FBD's strategic goals and business needs. The position collaborates closely with senior management across the organisation to enhance workforce capabilities, boost leadership effectiveness, and cultivate a culture of ongoing learning and professional growth.

The role has strategic responsibility for overseeing all L&D operations, ensuring a unified, forward-thinking approach to skill development, leadership growth, succession planning, and compliance training.

Note: Although this role itself is not part of the MCC, it is responsible for ensuring adherence to MCC learning compliance within relevant departments.

Key Responsibilities

• Formulate and implement the Learning & Development strategy aligned with organisational priorities and the overarching HR strategic plan.
• Collaborate with executive and senior leadership teams to pinpoint skill needs and set development priorities.
• Design and roll out leadership, management, and professional advancement programs.
• Maintain organisational competency frameworks and career development pathways to support talent progression and succession planning.
• Ensure learning interventions meet business goals, regulatory mandates, and adhere to industry best practices.
• Promote innovative learning methods, embrace emerging technologies, and digital platforms for education.
• Manage effective governance and deployment of the Learning Management System and related learning tools.
• Guarantee the delivery and appropriate monitoring of all mandatory and regulatory training requirements.
• Lead and guide the Learning & Development team towards high performance and continuous enhancements.
• Oversee relationships with external education providers and strategic partners to ensure quality and cost-effectiveness.
• Track and report on training activities, results, and the impact on business objectives through relevant metrics and analysis.
• Work collaboratively with HR colleagues and across the business to support organisation-wide change, transformation efforts, and employee development.
• Establish strong partnerships and act as the subject matter expert in learning, leadership, and capability development.
• Lead learning projects and initiatives as needed.
• Perform any additional responsibilities that may be assigned to facilitate strategy delivery.

Educational Qualifications

• Degree in Human Resources, Learning & Development, Business, Psychology, or a related area.
• Professional credentials in Learning & Development, Coaching, Organisational Development, or a similar field are preferred.
• Having an insurance industry qualification is advantageous but not mandatory.

Experience & Skills

• At least 5 years of experience in a leadership role within Learning & Development, Talent Development, or Organisational Development.
• Experience in a regulated financial services setting is a plus.
• Demonstrated ability to create and execute company-wide learning strategies.
• Track record of collaborating with senior leadership to achieve business results through learning and skill development initiatives.
• Extensive experience in leadership growth, change management, and capability building.
• Competence in handling learning technologies and digital training solutions.
• Proven skills in budget, vendor, and external partner management.
• Strong communication, facilitation, and stakeholder engagement abilities.
• Experience operating within regulated environments is beneficial.
• Strategic mindset, proactive collaborative spirit, and result-oriented focus.

Core Competencies

• Leadership and strategic direction in learning and development, covering all phases from capability planning to evaluation.
• Forward-thinking approach aligning training initiatives with business priorities and future skills requirements.
• Ability to foster high-performing environments by empowering teams and encouraging accountability.
• Effective planning and organisation to meet business and strategic goals.
• Clear, credible communication and influence across all organisational levels.
• Relationship building that promotes collaboration and shared objectives.
• Advocacy of innovation and continuous improvement by employing new learning technologies and methods.
• Customer-centric approach ensuring training adds measurable business value.

Additional Information

FBD is committed to being an equal opportunities employer and encourages all qualified candidates to apply.