Rooms Controller

Position Overview

The Rooms Controller role is responsible for managing room assignments aligned with guest preferences, handling check-in and check-out procedures, and maintaining accurate billing and reservation data at Sheraton Hotels & Resorts in Doha, Qatar.

Key Duties and Responsibilities

• Allocate guest rooms based on requests and preferences when feasible.
• Pre-register designated guests and assemble key packets.
• Coordinate check-in and pre-registration tasks for incoming groups.
• Monitor and manage requests related to room changes or check-outs, communicating updates with relevant teams.
• Confirm reservations and cancellations accurately.
• Daily review of rooms that are out-of-order.
• Ensure that room rates align with current market codes and document any deviations.
• Validate and adjust guest bills as needed.
• Maintain guest documentation and files securely.
• Manage guest check-in and check-out processes, including activating room keys and securing valid payments.
• Identify and resolve over-commitments and duplicates in reservations, blocking rooms accordingly.
• Generate and review daily operational reports.
• Follow up with guests to resolve issues and ensure satisfaction.
• Accurately receive, document, and relay messages.
• Adhere to all company policies, maintain a professional appearance, and safeguard confidential information and company assets.
• Greet guests warmly in line with company standards, anticipate their needs, assist guests with disabilities, and express genuine appreciation.
• Communicate clearly and professionally, manage written documentation, and handle telephone etiquette appropriately.
• Collaborate with other departments to coordinate tasks efficiently.
• Exemplify professionalism and foster positive team relationships.
• Comply with quality assurance standards and perform related physical activities including standing or walking for extended periods and handling items up to 10 pounds.
• Carry out additional reasonable duties as requested by supervisors.

Qualifications and Experience

• Minimum education requirement: High school diploma or G.E.D. equivalent.
• Work experience: Less than one year in a related role.
• No supervisory responsibilities required.
• No license or certification necessary.

Additional Information

The job is a full-time, onsite position based in Doha, Qatar, within the Rooms & Guest Services Operations category. The workplace culture values diversity and inclusion, welcoming applicants from all backgrounds and protecting against discrimination. Sheraton Hotels & Resorts fosters a supportive environment encouraging associates to deliver exceptional guest experiences as part of a global hotel community.