- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
As a Room Service Manager at Hilton, you will play a pivotal role in creating outstanding guest experiences by managing the operations of one of our hotel’s dining outlets. Your contributions will illuminate each guest’s stay with exceptional service and attention to detail.
Key Responsibilities
- Oversee daily outlet operations, ensuring adherence to guest service standards, maintaining product quality, managing inventory, controlling costs, maximizing profitability, and upholding policies and procedures.
- Continuously monitor and enhance the quality of service and food products by gauging guest satisfaction, resolving concerns, and exploring improvements.
- Lead, mentor, and develop the team by supervising daily activities, conducting performance reviews, identifying growth opportunities, and fostering a motivated, high-performing workforce.
- Boost revenue through strategic marketing initiatives, skillful upselling, and promotions designed to increase food and beverage sales.
- Handle recruitment responsibilities including interviewing candidates, onboarding, and training new hires to uphold service excellence and efficient operations.
- Ensure compliance with all applicable health, safety, sanitation, and alcohol service regulations to guarantee the wellbeing of guests and staff.
Qualifications and Core Values
Your success at Hilton is shaped by our core values that emphasize hospitality, integrity, leadership, teamwork, ownership, and a proactive approach. We seek individuals passionate about delivering warmth through service, committed to acting with honesty, inspiring peers, collaborating effectively, accepting responsibility, and maintaining a sense of urgency in every task.
About Hilton
Hilton is a recognized global leader in hospitality, having welcomed over 3 billion guests worldwide. Our dedication to delivering exceptional guest experiences is matched by our commitment to nurturing an award-winning workplace culture for our team members. Our inclusive environment has earned us accolades such as inclusion on the World’s Best Workplaces list by Great Place to Work and Fortune. Whether you are embarking on a career or seeking new professional challenges, Hilton offers a supportive pathway ensuring every stay is truly memorable.
Industry
Hospitality