Hostess

Job Overview

The Hostess at Hilton in Jeddah, Makkah, Saudi Arabia, is tasked with welcoming guests and making a positive first impression while ensuring smooth operation of the restaurant through effective seating and communication.

Responsibilities

• Greet and welcome guests warmly and professionally upon arrival.
• Manage the restaurant’s reservation system accurately and maintain seating plans.
• Escort guests to their tables and provide menus as needed.
• Monitor table availability to maximize seating efficiency.
• Coordinate with restaurant staff to maintain a seamless flow of guests.
• Respond to guest inquiries regarding services and promotions.
• Handle guest concerns tactfully and escalate problems when necessary.
• Keep the reception area tidy and organized at all times.
• Adhere strictly to hotel and restaurant policies and standards.
• Provide support for special events and group reservations when required.

Qualifications

• High school diploma or equivalent; qualifications related to hospitality preferred.
• Prior experience in hostessing, reception, or customer service roles is advantageous.
• Strong communication and interpersonal abilities.
• Professional appearance paired with a positive attitude.
• Capacity to multitask and perform well in a fast-moving environment.
• Efficient organizational and time management skills.
• Basic computer proficiency and familiarity with reservation software preferred.
• Fluency in English is required; knowledge of additional languages is a plus.
• Willingness and flexibility to work in shifts, including weekends and public holidays.