Room Attendant

About the Role

Join Malmaison as a Room Attendant in Reading, working within the Housekeeping team to maintain guest bedrooms to the highest standards daily. Malmaison offers stylish luxury accommodations across 15 unique UK locations, blending exquisite comfort with fine dining experiences.

This role involves direct guest interaction, so proficiency in conversational English is essential. The position requires independent working ability and a keen eye for detail to ensure all rooms are impeccably clean for guest arrivals and stays.

Work Schedule and Flexibility

You will typically work fixed shifts between 9am and 3pm, five days a week, with start times adjustable between 9am and 10am. If preferred, earlier shifts or weekend-only contracts can be discussed during interview.

Responsibilities

• Maintain cleanliness and tidiness of guest bedrooms daily adhering to high standards.
• Work independently while being a crucial part of the housekeeping team.
• Interact with guests professionally to meet their expectations for a comfortable stay.
• Adhere to safety protocols when using chemicals and cleaning equipment; full training provided.

Requirements and Experience

• Positive and motivated attitude with a strong desire to contribute to hotel excellence.
• Physical fitness to handle the demands of manual housekeeping duties.
• Conversational English proficiency for effective guest communication.
• No prior experience needed; training will be provided.

Career Development

Successful candidates may enroll in the apprenticeship program offered post-probation, supporting career growth and internal progression within Frasers Hospitality's brands.

Employee Benefits and Perks

• Competitive hourly wage of £13.01 for 10-hour shifts.
• Significant discounts on staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality properties.
• 50% discount for friends and family on room bookings.
• 35% off dining experiences within the company restaurants.
• Fully funded apprenticeship schemes for continued development.
• Wide-ranging high street discounts on shopping, experiences, and holidays.
• Cycle to work scheme with up to 40% savings on bicycles.
• Affordable healthcare plans covering dental, optical, and medical needs.
• Referral bonuses up to £1500 for successful recruitment.
• Modern uniform provided.
• Wellness and campaign events celebrating health and social awareness.
• Access to Wagestream for real-time wage tracking and early pay access.
• Complimentary overnight stays with dinner on milestone anniversaries (1st, 3rd, and 5th year).
• Support of The Brain Charity for neurological health advancements.
• Confidential, 24/7 Employee Assistance Program available for employees and families.

Sustainability Initiatives

• 100% renewable energy use sourced primarily from wind farms across the UK.
• Minimum 70% waste recycling rate encouraged and monitored by a dedicated Sustainability Council.
• Chemical-free cleaning systems and eco-friendly enzyme-based kitchen cleaning.
• Two paid volunteer days annually to participate in sustainable charity work.

Equal Opportunity Employer Statement

Frasers Hospitality, Malmaison, and Hotel Du Vin uphold equal opportunity hiring practices, welcoming applications from individuals regardless of race, gender, disability, religion, sexual orientation, or age.