Robotics Service Engineer (Mr. Robot Project)

About Mr. Robot

Mr. Robot focuses on creating advanced intelligent robotics and automation technologies to boost efficiency in retail, logistics, and commercial industries. Leveraging AI, robotics engineering, and systems integration, the company provides practical, scalable products designed for real-world application rather than prototypes. Their solutions seamlessly integrate with existing workflows to drive Southeast Asia’s automation advancement.

Role Summary

The Robotics Service Engineer plays a vital technical role supporting deployed robotic systems. Responsibilities include installing, commissioning, performing preventive maintenance, troubleshooting, repairing, and offering after-sales support to ensure ongoing reliable robot operation across customer locations.

Key Duties

• Install, configure, test, and commission robotic systems on-site, ensuring safety and operational readiness.
• Coordinate site preparation and technical needs for successful deployments.
• Execute scheduled maintenance, inspections, calibrations, and component replacements to prevent downtime.
• Diagnose and fix hardware, software, electrical, mechanical, network, and sensor issues both remotely and on-site; escalate complex cases.
• Support ROS2/AimRT and NVIDIA Jetson robotics platforms through monitoring, telemetry analysis, and system restoration.
• Serve as primary technical liaison for customers, addressing service requests, providing basic training, and ensuring clear communication.
• Document maintenance activities, troubleshooting outcomes, recurring issues, and collaborate with engineering teams to enhance product reliability and service processes.

Required Qualifications and Experience

• Bachelor’s degree or diploma in Robotics, Mechatronics, Electrical/Electronic Engineering, Mechanical Engineering, Automation, or a related technical discipline.
• 1 to 3 years of practical experience in robotics, automation, field servicing, maintenance, or system integration roles.
• Hands-on familiarity with electrical, mechanical, and robotic systems and strong troubleshooting capabilities.
• Comfortable working with Linux; knowledge of ROS/ROS2 and NVIDIA Jetson platforms is advantageous.
• Basic knowledge of networking, sensors, system connectivity, and ability to interpret technical documents, wiring diagrams, and manuals.
• Customer-focused with strong communication skills to explain technical concepts to diverse audiences.
• Ability to work independently and collaboratively, with readiness to travel to customer sites for field support.
• Strong interest in AI, robotics, and automation technologies highly preferred.

Company Values

• Innovation: Embrace change, challenge norms, and pursue continuous improvement.
• Teamwork: Work collaboratively to achieve shared goals.
• Excellence: Deliver high standards in performance and customer experience.
• Integrity: Maintain honesty, transparency, and accountability.
• Thrives in a fast-paced and purpose-driven environment motivated to contribute meaningfully.