Retail Travel Advisor

Overview

At TUI, we pride ourselves on an inclusive culture focused on care. Joining our Retail Team as a Travel Advisor in the Stoke Superstore, you will become a destination specialist, empowered to recommend and sell holidays, cruises, UK breaks, and other supplementary products. Every customer is central to our mission, and we strive to craft unforgettable holiday experiences that earn us the reputation as the most beloved holiday company.

Work Schedule

Embracing a flexible approach, you will work a varied weekly shift pattern including weekends, bank holidays, and evening hours at busier store locations.

What We Offer

• Competitive starting wage of £13.09 per hour
• Commission opportunities as a reward for exceeding sales targets
• Attractive holiday benefits, special discounts, offers, and options to purchase additional TUI time off
• Comprehensive health and wellbeing initiatives encompassing financial, physical, social, community, and career support
• Ongoing investment in professional development and career growth
• Participation in pension plans and life insurance coverage

Role Responsibilities

• Channel your enthusiasm to inspire customers and teammates while enjoying your work
• Strive to surpass your sales goals, colloquially known as ‘Smashing your Targets’ in our retail environment
• Adapt to change and tackle challenges in customer-facing roles both in person and virtually
• Investigate and resolve customer questions or complaints confidently when situations do not go as planned
• Receive and utilize training on emerging technologies and systems to enhance your expertise and help customers create memorable holidays

Candidate Profile

• Display excellent customer service skills driven by a passion to exceed expectations
• Demonstrate a strong commitment to achieving sales targets and goals
• Efficiently manage multiple priorities in a dynamic environment and recover quickly from setbacks
• Embrace change and adapt to new working methodologies
• Collaborate effectively as a team player engaging both customers and colleagues
• Maintain organization and take pride in your work with clear communication abilities
• Be available to work a varied shift pattern reflecting store opening and closing hours

Inclusion and Accessibility

At TUI, we value diversity, equity, and inclusion, encouraging individuals to be themselves and unlocking limitless potential together. We are committed to supporting candidates with disabilities or impairments—please inform us if you require assistance.

Application Process

A completed online assessment is required after submitting your application for the Hiring Manager to review it. Candidates who have interviewed for this position within the past six months will not be considered again at this time.