Retail Team Member

About Defence Bakery

Founded in 1962, Defence Bakery is a distinguished name in Delhi's culinary arena, celebrated for its heritage and unwavering commitment to quality. As one of the oldest bakery, patisserie, and confectionery outlets in the city, it prides itself on authentic business practices that have fueled consistent growth. In 2018, the brand expanded by launching "Alma Bakery and Cafe" in Noida, reaffirming its pledge to excellent culinary experiences. The company values innovation, a people-first culture, and sustaining legacy products and services. More information can be found on their websites.

Job Overview

The position requires overseeing daily retail store functions such as assisting customers, handling billing and payments, maintaining appealing product displays, and upholding exemplary customer service and hygiene standards. The role suits individuals with a customer-centric mindset, effective communication skills, and the capability to thrive in a busy retail setting.

Core Responsibilities

• Welcome and aid customers courteously to ensure a satisfying store experience.
• Understand customer needs and offer suitable details on bakery and confectionery items.
• Manage POS billing, cash, card, and digital transactions with accuracy.
• Upkeep product displays, merchandising, labeling, pricing, and visual standards aligned with brand guidelines.
• Ensure products are properly packaged and delivered to customers, maintaining high quality and presentation standards.
• Monitor product stock levels, freshness, expiry, and display quantities throughout shifts.
• Follow FIFO stock rotation and collaborate with store team for timely replenishment.
• Assist with receiving, inspecting, arranging, and storing inventory and supplies as needed.
• Maintain store cleanliness, personal grooming, and food safety protocols in customer areas.
• Address customer questions, feedback, and complaints professionally, escalating unresolved issues to management.
• Support opening and closing duties, including store readiness, cleaning, inventory checks, and proper handover.
• Ensure cash and transaction handling complies with company policies and standard operating procedures.
• Coordinate with production, kitchen, and store teams to secure product availability.
• Assist in promotional events, festive sales, product launches, and other store initiatives.
• Contribute towards meeting sales, customer service, and operational objectives.

Required Qualifications & Skills

• At least 1 to 3 years of experience in retail, bakery, café, quick service restaurant (QSR), hospitality, or customer service roles; however, motivated freshers with strong customer service capabilities will also be considered.
• Fundamental understanding of POS systems and digital payment methods is preferred.
• Strong communication and interpersonal abilities.
• Customer-focused mindset with a positive and professional demeanor.
• Aptitude to operate efficiently in a fast-paced retail setting.
• Willingness to work rotational shifts, including weekends and festive seasons.
• Basic knowledge of product handling, inventory management, and store hygiene principles.

Preferred Credentials

• Experience with premium bakery, café, food retail, QSR, or hospitality brands is advantageous.
• Previous roles involving POS billing, retail sales, or direct customer interaction are a plus.
• Basic awareness of food safety and hygiene standards is desirable.

Work Schedule and Benefits

• 6-day workweek with rotational shifts.
• Weekly off-days assigned as per roster.
• Competitive salary reflecting experience and operational proficiency.
• Opportunities for performance-based career advancement within the company.