Retail Team Leader

About the Role

We are seeking a Retail Team Leader, also known as Brand Lead, to act as a passionate ambassador for our brand. You'll be an expert in delivering exceptional in-store customer experiences and will collaborate with the management team to inspire and lead associates to exceed store targets and maintain high standards.

Key Responsibilities

• Utilize your local knowledge and sales skills to provide the ultimate brand experience.
• Gain thorough expertise in our style range and bring it to life for customers.
• Make confident decisions regarding consumer needs, including managing customer issues independently.
• Model brand behaviors, values, and style as a brand ambassador.
• Foster trust and collaboration through positive communication and role modeling.
• Continuously enhance your product knowledge and business understanding.
• Maintain the store's visual appeal, adhering to the Superdry look and feel.
• Drive achievement of business objectives set by the Store Leader and coach the team to meet retail and service standards.
• Support compliance tasks such as loss prevention and health and safety.
• Encourage a culture of excellence and exceed expectations consistently.
• Promote and share the Superdry culture with colleagues.
• Stay commercially aware of store KPIs and contribute innovative ideas to leadership.
• Take ownership of daily tasks to make a positive impact and ensure store productivity.
• Hold responsibility for store keys, including opening and closing procedures and cash handling.

People Leadership

• Assist in daily supervision and motivation of the team to deliver outstanding service.
• Provide clear direction to focus team activities and inspire associates to achieve daily objectives with regular progress reviews.
• Collaborate with managers to ensure targets are met and foster a positive workplace environment.
• Coordinate team tasks with operational expertise.
• Give timely feedback, recognizing achievements and constructively addressing performance issues.
• Participate in talent reviews and formal performance evaluations.

Candidate Profile

• Retail and sales experience with operational knowledge, ready to step into a leadership role.
• Deep passion for the brand, style, and product knowledge.
• Experience motivating and leading teams on daily activities.
• Familiarity with people management practices.
• Strong relationship-building and communication abilities.
• Enjoys teamwork and collaboration to achieve results.
• Organized with effective time management, confidently owning tasks and goals.
• View challenges as opportunities and maintain a positive outlook.
• Enthusiastic about sharing passion and serving as a positive role model.
• Creative thinker who seeks optimal solutions in every situation.
• Thrives in a fast-paced environment and embraces change.
• Authentic and genuine in approach.

What We Offer

• Competitive hourly wage.
• Pension contributions, life assurance, and 20 days of holiday.
• Attractive staff discount of 50% both online and in-store.
• Generous clothing allowance to enjoy wearing Superdry products.

About Us

Superdry has created world-class products for over 15 years. Our mission is to inspire style-conscious consumers while maintaining a positive environmental impact. We have rapidly captured significant market share globally and continue to innovate with new collections. Join us on an exciting journey as we refocus our brand on design-led excellence.