Retail Supervisor

Overview

At Screwfix, our operations revolve around serving the tradespeople — we provide the essential tools and materials that keep their projects running smoothly. With over 60,000 products across more than 900 stores and leading digital services, we are committed to efficiency, affordability, and customer satisfaction. We invite you to join our knowledgeable team dedicated to delivering outstanding service.

As a Retail Supervisor, you will play a pivotal role by leading through example, supporting customers directly, and maintaining high standards whether on the shop floor or in the warehouse. You'll benefit from comprehensive training and flexible shifts designed to promote a healthy work-life balance, setting you on the path for a flourishing career with us.

Working Hours

• Monday to Friday: 7:00 AM - 8:00 PM
• Saturday: 7:00 AM - 6:00 PM
• Sunday: 9:00 AM - 4:00 PM

Key Responsibilities

• Lead the in-store team, acting as a role model by demonstrating excellent customer service and operational standards.
• Understand and anticipate customer needs, guiding them to appropriate products and ensuring a smooth shopping experience.
• Oversee store operations including cash handling and reconciliation, responding to customer inquiries, ensuring compliance with audits, and managing inventory effectively.
• Collaborate with team members to foster a positive, cooperative, and enjoyable work environment.

Candidate Profile

• Proven experience as a supervisor or duty manager, capable of managing a small team in a dynamic retail setting.
• Strong commitment to delivering exceptional customer service that drives sales.
• A curious and proactive approach to continuous improvement.
• Enthusiastic about the company's mission and values.
• Approachable, adaptable, dependable, honest, and hardworking.

Benefits

• Be part of an expanding team that values support, opportunity, and enjoyment in the workplace.
• Competitive remuneration package.
• 28 days of annual leave inclusive of bank holidays, with entitlement increasing to a maximum of 33 days based on service length.
• Generous pension scheme with employer contributions up to 14%.
• Life insurance coverage.
• 20% discount available at Screwfix and B&Q stores.
• Access to discounted healthcare options.
• Participation in company share save plans.
• Comprehensive training and development programs to help you excel in your role.

Additional Information

Hourly wages may include a location allowance, reviewed yearly and subject to change. We promote equal opportunity employment and strive to provide an inclusive workplace free from discrimination relating to gender, race, age, sexual orientation, religion, or disability. Applicants requiring assistance or accommodations during the application process can contact us at careers@screwfix.com.