Retail Supervisor

Role Overview

As a Retail Supervisor at our Dumbarton store, you will work approximately 35 hours weekly, managing shifts between 7 AM and 8 PM. This role offers more than typical retail duties; you will be a key figure representing the company, creating positive first impressions, fostering strong customer relationships, and exceeding customer expectations.

Key Duties

• Assist and support the Store Manager, including covering for them when needed, motivate and engage the team, and coach sales growth.
• Handle operational tasks such as receiving and unpacking deliveries, picking stock from the warehouse, shelving products, and maintaining store cleanliness.
• Deliver outstanding customer service personally and guide the team to do likewise, maintaining a friendly and efficient environment regardless of workload.
• Engage customers by asking questions to ensure they leave with appropriate products and service.
• Create and maintain a positive work atmosphere that fosters team spirit, product availability, and high store standards.

Qualifications and Attributes

• Demonstrate a strong work ethic and enthusiasm; retail experience is not mandatory as full training will be provided.
• Enjoy teamwork and be willing to contribute hands-on effort.
• Maintain a positive outlook and ensure customers enjoy their in-store experience.
• Exhibit dependability through punctuality, flexibility, and a friendly demeanor.
• Bring your authentic personality to work to enrich the team culture.

Benefits and Growth Opportunities

We encourage you to express your individuality and unlock your potential with a range of growth paths available within retail or through the wider Travis Perkins Group. Training and development resources include our exclusive Toolstation Academy.

• 30 days of holiday annually (including bank holiday leave in lieu)
• Company pension and life assurance plans
• Bonus incentive scheme
• Cycle to work program
• Save and buy as you earn scheme
• 20% discount across all Travis Perkins companies
• Financial education and support services
• Employee recognition awards
• Discounts at more than 1000 additional retailers
• Family-friendly policies covering maternity, paternity, adoption, and surrogacy

Company Background

Toolstation is among the UK's rapidly expanding multi-channel retailers providing tools, accessories, and building supplies. Part of Travis Perkins plc, we serve tradespeople, home improvers, and self-builders, always aiming to deliver more than just tools. Our ongoing store expansion offers numerous opportunities for motivated individuals seeking career advancement.

Equal Opportunity

We are committed to hiring the most qualified candidates and fostering equal opportunity by offering fair advancement, promotion, and training to all employees regardless of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.