Retail Store Supervisor - Full Time

Overview

Office Depot seeks a dedicated Retail Store Supervisor on a full-time basis, focused on delivering comprehensive support to customers in areas such as Technology, Services, Furniture, and Print. This role involves swiftly developing trustworthy relationships with customers, positioning yourself as a reliable advisor on all technology-related products and print services. A passion for Office Depot's brand and product offerings is essential to engage customers using proven sales methods and contribute to a customer-centered atmosphere that reflects the company's core values: Caring, Committed, Creative, Collaborative, and Courageous.

Primary Duties

• Promote a culture of trust, exemplary client service, and brand loyalty.
• Use sales programs effectively to recommend optimal product and service solutions, stay informed on promotions, and educate customers about the full range of products and services.
• Utilize communication tools to coordinate assistance across the sales floor to maintain excellent customer interactions.
• Assess customer needs to identify comprehensive solutions.
• Lead and mentor store associates, including Print Services staff, through training, coaching, and performance feedback to foster skills growth and brand loyalty.
• Oversee efficient merchandise processing that follows policy, deadlines, and visual standards.
• Identify and implement process improvements to reduce waste and inefficiencies.
• Ensure compliance with loss prevention practices and support the General Manager in associate performance management.
• Assist in increasing sales, average order values, and customer satisfaction.
• Fulfill External Key Carrier responsibilities including securing the premises, opening and closing tasks, alarm system management, cash handling, and daily store financial balancing.

Experience and Qualifications

• High school diploma or equivalent preferred; additional coursework in Business or Retail Management is advantageous.
• Between 1 to 3 years of relevant experience in retail, sales, customer service, or supervisory roles.
• Familiarity with Technology and Print products, including operating relevant equipment and POS systems.

Skills and Attributes

• Strong communication abilities, both verbal and written, and excellent interpersonal skills.
• Proven leadership and coaching experience; capable of working independently and collaboratively within a team.
• Comfortable using technology and operating various systems to complete daily tasks effectively.
• Good problem-solving, conflict resolution, and time management capabilities aligned with business insight.
• Result-oriented, decisive, collaborative, adaptable, accountable, with flexible availability.

Additional Information

• The position requires flexibility to work evenings, weekends, and holidays as needed.
• Background checks by third parties may be required periodically.
• Office Depot prioritizes safety and expects all employees to maintain a safe work environment.
• The salary range is $16.50 to $19 per hour, adjusted to comply with applicable minimum wage laws.
• Benefits include a competitive salary, 401(k), and chances for growth within the company.
• The company is an Equal Opportunity Employer, considering all qualified applicants fairly, including those with arrest or conviction records in accordance with applicable laws.