Retail Store Manager

Job Overview

We are looking for an experienced Retail Store Manager to oversee the daily operations of our laptop showroom in Bengaluru, Karnataka. This role involves managing sales targets, team leadership, store upkeep, and customer engagement to ensure top-performing store results.

Key Responsibilities

• Oversee all daily showroom activities to guarantee smooth operation.
• Meet or exceed monthly and yearly sales goals, and maintain key performance indicators.
• Lead and inspire the sales staff, monitor individual and team efficiency, and allocate tasks appropriately.
• Engage customers to understand needs and enhance their purchasing experience.
• Provide demonstrations and assist in explaining laptop features, specifications, accessories, and special offers.
• Track sales conversion rates, average purchase values, product assortment, and staff performance metrics.
• Ensure attractive and strategic visual merchandising of laptops and related products.
• Maintain accurate inventory records and supervise stock movements including receipt and dispatch.
• Perform regular stock audits and report any inconsistencies immediately.
• Collaborate with service, inventory, finance, and management teams as needed to support store functions.
• Manage billing accuracy, documentation, cash handling, and compliance with company processes.
• Address customer complaints promptly and ensure satisfactory resolution.
• Keep the showroom clean, organized, and maintained at all times following company standards.
• Prepare and submit sales and operations reports daily, weekly, and monthly.
• Ensure compliance with company policies regarding attendance, grooming standards, discipline, and standard operating procedures.
• Train and onboard new sales executives on product knowledge, sales strategies, and company protocols.
• Monitor competitor pricing, promotions, and market activity to stay competitive.
• Safeguard company assets, products, and showroom premises.
• Perform other store-related duties as directed by management.