Retail Sales Manager

About Jaipur Rugs

Jaipur Rugs is a globally recognized, family-owned enterprise connecting rural carpet artisans with clientele across over 60 countries. Established in 1978 with minimal resources, it has expanded to collaborate with more than 40,000 artisans—primarily women—and runs upwards of 7,000 looms. Rooted in compassion, dignity, and inclusive growth, the company focuses on benefiting artisans, staff, partners, and customers alike. Their handcrafted rugs combine rich cultural craftsmanship with innovative designs, reflecting both artistic excellence and social empowerment.

Role Overview

Based in Singapore, the Retail Sales Manager operates full-time onsite, steering sales growth and ensuring an exceptional in-store customer journey. Responsibilities encompass managing daily store functions, leading the sales team, setting and tracking sales targets, and upholding outstanding customer service aligned with Jaipur Rugs' core values.

Key Responsibilities

• Lead store operations including managing and coaching the sales team to enhance performance.
• Establish and monitor sales objectives, optimize conversion rates, and maintain accurate inventory control.
• Plan and implement visual merchandising strategies and promotional campaigns.
• Ensure product storytelling communicates the cultural heritage and social impact of the rugs effectively.
• Develop lasting partnerships with local clients, designers, and collaborators.
• Analyze sales trends, provide feedback on market insights to headquarters, and drive initiatives for store performance improvement.

Candidate Qualifications

• Demonstrated excellence in retail sales and customer service, with a track record of achieving sales targets in premium or lifestyle retail sectors.
• Experienced in team leadership including coaching, performance management, and nurturing an inclusive workplace culture.
• Proficient in store operations such as inventory oversight, visual merchandising, and brand compliance.
• Strong communication and interpersonal skills to build and maintain customer and partner relationships effectively.
• Ability to analyze sales data, forecast demand, and plan strategic marketing and operational initiatives.
• Previous experience in home décor, luxury retail, or design-centric environments is advantageous.
• Preferred educational background includes a diploma or degree in Business, Retail Management, Marketing, or related fields.
• Competent with digital tools such as POS systems, spreadsheet software, and reporting applications.
• Must be available to work on-site in Singapore, including weekends and retail hours.

Additional Eligibility

Only candidates currently residing in Singapore are eligible to apply.