Retail Parts Supervisor

Role Overview

We are seeking a motivated and customer-oriented Parts Supervisor to oversee the efficient operation of a busy parts department and retail showroom. This position is ideal for individuals experienced in parts retail or machinery sectors who excel at leadership and delivering excellent customer service.

Key Responsibilities

• Manage daily activities in the parts department and showroom, delegating tasks as necessary.
• Provide exceptional customer service in-person, as well as via phone and email communications.
• Maintain showroom standards, ensuring merchandise is attractively displayed, accurately priced, and fully stocked.
• Efficiently handle customer orders, provide quotations, and execute sales transactions.
• Source and procure parts from suppliers and other branches to fulfill customer needs.
• Coordinate stock transfers and assist with inventory control and regular stock audits.
• Accurately process cash and card payments, including invoice generation.
• Identify and promote opportunities to upsell products, accessories, and ongoing promotions.
• Assist with logistics involving goods receipt, dispatch, loading, unloading, and packaging.
• Develop and maintain strong relationships with customers, suppliers, and internal colleagues.
• Stay informed about new products through supplier training and updates.
• Support departmental objectives and contribute positively to company success.
• Ensure adherence to company policies and health and safety regulations.

Candidate Profile

• Experience in parts departments, retail, or showroom environments.
• Proven sales experience with a strong focus on customer satisfaction and sales targets.
• Familiarity with groundcare equipment or similar machinery and associated products.
• Competency in stock management and inventory control processes.
• Strong organizational skills with the ability to prioritize workload effectively.
• Excellent verbal and written communication abilities.
• Professional, approachable demeanor.
• Proficient IT skills, including email and inventory/sales software use.
• Keen attention to detail and accuracy when handling transactions.
• Ability to work autonomously and collaboratively within a team environment.
• Flexible and composed under pressure in a fast-moving workplace.
• Respectful handling of confidential information.

Benefits and Additional Information

• Competitive remuneration reflective of experience.
• 32 days annual leave inclusive of bank holidays.
• Enrollment in workplace pension scheme.
• Life insurance coverage.
• Staff discount benefits.
• Company sick leave provisions.
• Employee referral incentives.
• Wellbeing support programs for employees.
• Provision of flu vaccination.
• Availability of overtime during peak seasons, compensated at enhanced rates.

Privacy Notice

Applications will be managed with discretion in line with data protection regulations. Communication regarding the role will be conducted via email, phone, or text. Queries on privacy policies or GDPR compliance can be directed accordingly.