Retail Associate

Overview

The Retail Associate contributes significantly to achieving or surpassing store sales and profit objectives by passionately building consumer brand loyalty, providing excellent service, and efficiently managing store operations.

Key Responsibilities

• Stay informed of store sales and individual key performance targets, taking ownership and leveraging all store resources to fulfill or exceed these goals.
• Implement the Brand's Customer Service standards to consistently exceed customer expectations.
• Act as a Brand Ambassador by demonstrating the Brand's values and attitude at all times.
• Apply up-to-date seasonal brand and product knowledge effectively during customer interactions.
• Clearly communicate product features, benefits, and unique selling points to address customer needs and strengthen brand loyalty.
• Follow all established company policies and procedures without exception.
• Maintain visual merchandising and in-store communication standards as per brand guidelines.
• Efficiently process incoming merchandise and ensure continuous replenishment of product displays so that the full merchandise range is available on the sales floor.
• Conduct cash register transactions accurately and swiftly.
• Minimize stock losses both in the sales area and storeroom.
• Perform all store operations safely, effectively, and efficiently.
• Work collaboratively and respectfully with team members.
• Complete all required training and apply the knowledge effectively in daily tasks.
• Proactively seek coaching and learning opportunities for continuous performance improvement.

Working Relationships

• Customers
• Team members and supervisors

Required Knowledge, Skills, and Experience

• Competencies relevant to retail professionals
• Minimum education: High school diploma or equivalent
• Preferably at least six months of experience working within a sports or fashion retail environment focused on customer service and commercial activity
• Basic skills in numeracy, literacy, and verbal communication

Diversity and Inclusion

The company values diversity, inclusiveness, and individual expression in the workplace. Harassment or discrimination towards any applicant or employee is not tolerated. The employer is an equal opportunity employer.