Retail Assistant - Replenishment

About Woolworths Supermarkets New Zealand

Woolworths Supermarkets New Zealand operates over 185 stores and employs approximately 20,000 team members nationwide. Our goal is to improve the day-to-day lives of Kiwis through quality service and strong community engagement. Our team is friendly, down-to-earth, energetic, and deeply passionate about the work we do. We foster an environment where new ideas thrive and teamwork is core to our success. Serving over three million customers weekly, we embrace diversity, openness, mutual respect, and proactivity as key cultural pillars.

Key Responsibilities

• Deliver exceptional customer service to enrich the shopping experience and encourage customer loyalty.
• Assist with daily store activities by addressing customer needs promptly and effectively.
• Maintain attractive and well-organized store displays to uphold high standards of presentation.
• Engage customers actively, offering personalized help and promptly solving any inquiries or complaints.
• Focus on replenishing products regularly, especially essentials and fresh food, ensuring stock quality, proper rotation, and attractive presentation are maintained.
• Work collaboratively within the team (referred to as the "Swarm") to efficiently manage store operations and keep the environment clean and orderly.
• Comply with all safety protocols, identify and report hazards, and adhere strictly to company policies and legal standards.

Candidate Profile & Requirements

• Demonstrate a strong customer-oriented mindset, committed to delivering personalised support and fostering customer loyalty.
• Possess effective communication and interpersonal skills to engage confidently with customers and team members.
• Maintain a high level of integrity and professionalism aligned with company values and policies.
• Be detail-oriented and proactive in ensuring work accuracy and raising any operational concerns with management.
• Have availability to work flexible hours between 4:30 PM and 6:30 AM.

Employee Benefits

• Access to team discounts on a wide range of Woolworths Group brands and a comprehensive rewards program celebrating and motivating purpose-driven contributions.
• Free, confidential 24/7 support services through Sonder, covering financial, medical safety, psychological, and physical assistance for employees and their families.
• Opportunities to grow and develop your career within a global company offering exposure to diverse disciplines and extensive business networks.

Inclusion and Diversity

Woolworths Group is committed to diversity, equity, inclusion, and fostering a sense of belonging for every employee. We recognize that diverse experiences and backgrounds enhance our innovation, customer service, and community impact. We encourage candidates from all backgrounds to apply and will provide support for any adjustments during the hiring process as needed.