Retail Assistant Manager - Forrestdale

About the Role and Company

Join the Petstock Group, a company passionate about pets and the people who love them, where personal and professional growth is encouraged, and making a positive impact on pets, people, and the planet is a core value. Petstock offers award-winning career development programs including a new leadership initiative, alongside benefits that extend to team members, their families, and pets through partnerships with Woolworths Group. Employees receive free access to mental health, financial, and wellbeing support services.

Key Responsibilities

• Assist the Store Manager in leading a passionate retail team to deliver outstanding customer service.
• Mentor and inspire team members daily by setting a strong example.
• Coach staff to improve their skills and product knowledge, and support their ongoing development.
• Ensure a positive and inclusive workplace culture that motivates the team.
• Promote a mindset focused on safety and workplace health, fostering a culture of safety among the team.
• Help manage inventory by ensuring accurate stock control and adherence to stock integrity procedures.
• Assist with visual merchandising to maintain high standards of product displays.
• Keep current with knowledge on pet care, products, and services, demonstrating ongoing personal initiative.
• Recruit, onboard, and train new team members effectively to build a high-calibre workforce.
• Engage with local marketing activities and sponsorships to support store visibility.

Qualifications & Experience Required

• Experience in a similar retail leadership role or readiness to take a career step into retail management.
• A proven track record of meeting or surpassing sales targets.
• Strong leadership skills with an ability to motivate teams and cultivate a positive, high-performing culture.
• Capability to manage competing priorities and deliver results on schedule.
• Knowledge and practice of Work Health & Safety guidelines to maintain a safe work environment.
• Solid business awareness and acumen.
• Flexibility to adjust to a dynamic workplace environment.
• Excellent interpersonal skills to build relationships with customers and colleagues alike.

Employee Benefits and Culture

• Access to Sonder, a comprehensive mental health and wellbeing service.
• Engagement opportunities with community and sustainability efforts, including the Petstock Foundation.
• Option to purchase additional paid leave and competitive paid parental leave (up to 4 weeks).
• Corporate discounts on health and wellness services.
• Special access to Workplace Banking products.
• A supportive culture rooted in family values and a shared passion for pets and people.

Diversity and Local Hiring Commitment

Petstock embraces diversity, inclusivity, and equal opportunity employment. Applications from candidates with diverse backgrounds are encouraged to foster a workplace where everyone can be themselves. Additionally, Petstock prefers to hire locally—generally within an 80 km radius—to strengthen community ties, though this is not a strict requirement.