Retail Assistant

About Woolworths New Zealand

Woolworths Supermarkets New Zealand operates over 185 stores with a workforce exceeding 20,000 people. The company is committed to enhancing the daily lives of Kiwis by fostering a friendly, approachable, and energetic workplace culture based on mutual respect, openness, and teamwork.

Role Overview

We seek motivated individuals passionate about delivering exemplary customer service and ensuring a pleasant shopping experience. This role involves supporting daily store functions, helping customers, and maintaining a high standard of store presentation, all essential for operational efficiency and customer satisfaction.

Primary Responsibilities

• Deliver exceptional customer service by actively engaging customers on the floor, addressing their queries and concerns promptly.
• Maintain accurate inventory management through diligent stock monitoring, stocktakes, and adherence to pricing policies.
• Efficiently handle deliveries and contribute to maintaining cleanliness and organisation within the store.
• Collaborate effectively with team members to ensure smooth daily operations aligned with store goals.
• Adhere to safety protocols, report any hazards, and comply with company policies and legal guidelines.

Candidate Profile

• Strong commitment to customer satisfaction, aiming to build loyalty through personalized assistance.
• Excellent communication and interpersonal skills to connect with customers and colleagues effectively.
• High level of integrity and professionalism, consistently upholding company standards.
• Meticulous attention to detail with a proactive approach to problem escalation when necessary.

Employee Benefits

• Access to team discounts across Woolworths Group brands and participation in a rewards program recognising purposeful work.
• Confidential 24/7 support services through Sonder for financial, medical, safety, and health needs for employees and their families.
• Opportunity to be part of a global organisation with extensive career growth prospects and exposure to a wide business network.

Diversity and Inclusion

Woolworths Group values diversity, equity, inclusion, and belonging, promoting an inclusive environment where all employees can thrive and contribute fully regardless of background.

Additional Information

Eligibility to work in New Zealand with valid work rights is required. Applications should include an updated CV. This position references job ID 104151 and offers an estimated annual gross salary between $49,816 and $56,722 based on the current supermarket collective agreement (2024-2026).