Retail and Distribution Operations Associate

About the Company

Established in 2015, PayBingo was founded with a clear focus on resolving critical challenges within the secondary recharge market. These challenges included frequent provider changes, trust issues, and inconsistent service quality faced by retailers and distributors. With a commitment to fostering retailer success, PayBingo aims to enhance partner earnings, improve their quality of life and confidence, and nurture long-term loyalty. Supported by a strong backend customer care system, the company has expanded its presence across Haryana, Delhi-NCR, Uttarakhand, UP-West, UP-East, Maharashtra, Madhya Pradesh, and Tamil Nadu, offering cost-effective infrastructure and retailer-centric services.

Role Overview

This full-time, onsite position is based in Ludhiana. The incumbent will support the retail and distribution network by managing daily operations and ensuring that service delivery meets high standards. Key duties involve coordinating activities with retailers and distributors, addressing service-related concerns, managing inquiries, keeping accurate records, and assisting in rolling out new offerings and processes. The role demands collaboration with internal teams such as customer care and technical support to facilitate seamless operations aligned with the company’s growth vision. The individual is also encouraged to propose improvements to enhance processes and strengthen PayBingo's local market presence.

Qualifications and Requirements

• Proven customer service and relationship management skills to build trust and long-lasting partnerships with retailers and distributors.
• Strong operational and administrative aptitude including proficiency in basic data handling, documentation, and prioritizing tasks.
• Effective communication skills in English and the local languages, capable of clarifying processes and resolving issues professionally.
• Basic knowledge or a strong willingness to learn about recharge, fintech, or related service sectors.
• Familiarity with common office software and digital tools used for reporting, coordination, and communication.
• Capability to work on-site in Ludhiana, collaborate closely with diverse internal teams, and adapt to a dynamic work environment.
• Educational background such as a diploma or bachelor’s degree in business, commerce, or related disciplines is preferred.
• Previous experience in retail operations, distribution networks, telecommunications, or customer support will be beneficial.