Restaurant Supervisor

About the Role

We are looking for a Restaurant Supervisor (also known as Manager on Duty, Duty Manager, or Team Leader) to join the ASK Italian team in Swansea, Wales. This is a full-time onsite position offering competitive pay up to A314.40 per hour after successful training, including benefits.

The hourly wage starts at A312.71 per hour plus an average A31.50 per hour tronc.

Company Culture and Values

ASK Italian values its people who are central to the restaurant's success. Our inclusive philosophy, ASK Factor, reflects who we are. We are a diverse group united by our passion for offering great food and outstanding service.

We appreciate every individual's unique background and support their personal and professional growth within a welcoming culture that embodies these core values:

• Heartfelt: Genuine passion for what we do and say.
• Respectful: Caring about how people feel and our societal impact.
• Generous: Going above and beyond to make a positive difference.
• Spirited: Constantly striving to improve and be our best.

Benefits and Perks

• Comprehensive training and career development through our award-winning Journey programme.
• 50% discount on food and drinks at ASK Italian and Zizzi outlets.
• Free meals during shifts with access to a discounted menu.
• Inclusive dress code policy providing some dress code items including footwear.
• Paid holiday entitlement of 28 days per year, prorated.
• Pension scheme contributions.
• Restaurants close on Christmas Day, giving you that day off.
• Access to an online Employee Hub to manage schedule, holiday requests, and access benefits such as early wage access via Stream, wellbeing and GP assistance for you and family, discounts on gyms, cinemas, travel, and more.
• One paid day per year dedicated to community volunteering (e.g., at local food banks).
• A supportive, collaborative team environment focused on inclusivity and mutual respect, where memorable experiences and lasting friendships are created.

Key Responsibilities and Expectations

• Lead and support the restaurant team to ensure smooth daily operations.
• Maintain consistently high food and service standards by working collaboratively and paying close attention to detail.
• Demonstrate empathy and respect while motivating the team to deliver outstanding customer experiences.
• Embody ASK Italian's core values in everyday interactions with customers and colleagues.

Who We Seek

• A passionate individual who loves people, diverse cultures, Italian cuisine, and hospitality.
• Someone welcoming who creates a friendly and homely atmosphere for customers.
• A team player capable of leading others effectively within a fast-paced environment.
• A person committed to upholding excellent standards with an enthusiastic and respectful approach to work and service delivery.

Diversity and Inclusion

We warmly welcome applicants from all backgrounds and celebrate diverse perspectives and experiences as important drivers of our collective success. Join us if you want to flourish in a dynamic, inclusive, and supportive setting.