Restaurant Manager

About the Role

Spice Grill & Flame (SGF) seeks a dedicated Restaurant Manager to oversee daily outlet functions in the Delhi-NCR area. This full-time position requires managing customer service quality, maintaining food hygiene, controlling costs, and achieving sales objectives. Candidates should have hands-on experience in restaurant operations alongside excellent leadership, communication, and operational capabilities.

Key Responsibilities

• Oversee all daily restaurant operations ensuring timely opening and closing based on SOP.
• Manage staff deployment efficiently, ensuring smooth workflow especially during busy periods.
• Maintain coordination among kitchen, service, delivery, and management teams.
• Achieve and monitor sales targets on daily, weekly, and monthly bases, promoting upselling and cross-selling.
• Oversee order processing for online and offline channels, monitoring discounts, cancellations, and complimentary items.
• Plan and supervise all outlet personnel, including preparing duty rosters and ensuring discipline and punctuality.
• Conduct staff briefings, monitor performance, and coordinate recruitment and onboarding when necessary.
• Ensure food quality, presentation, and hygiene adhere to SGF standards, including proper storage and waste control.
• Maintain inventories and stock records, control wastage and pilferage, and coordinate with inventory teams.
• Manage financial controls including cash transactions, POS recording, and submission of sales and expense reports.
• Ensure excellent customer service, resolve complaints promptly, and monitor customer feedback and ratings.
• Manage online platform presence including updating menu details and coordinating order operations with relevant teams.
• Ensure compliance with company policies, SOPs, safety standards, and timely reporting of incidents or discrepancies.

Required Skills and Experience

• At least 2 to 6 years of experience in restaurant or hospitality management.
• Proven leadership and team management capabilities.
• Strong communication and customer service skills.
• Good understanding of restaurant sales processes, inventory management, and cost control.
• Familiarity with POS systems, online food ordering platforms like Swiggy and Zomato, MS Excel, and operational reporting tools.
• Ability to perform effectively under pressure and manage peak operational hours.
• Strong problem-solving aptitude.

Compensation

Monthly salary ranges from ₹20,000 to ₹25,000.