Restaurant General Manager

About the Role

We are seeking a skilled General Manager with extensive experience to supervise all aspects of operations and performance for a high-volume, upscale dining establishment located in Riyadh, Saudi Arabia. This leadership role entails full accountability for daily venue operations, steering the team, and ensuring outstanding financial, commercial, and service outcomes to deliver an exceptional experience to guests.

Candidate Profile

• Demonstrated background as a General Manager or senior leader within a premium restaurant setting.
• Significant experience managing large teams in busy restaurant environments.
• Preferred experience includes working in upscale French bistros or French culinary concepts.
• Knowledge of French cuisine, its service protocols, and the standards expected at high-end French dining establishments is advantageous.
• Strong grasp of premium dining operational processes, guest service expectations, and quality standards.
• Proven track record in managing profit and loss statements, budgeting, forecasting, labor costs, and expense controls.
• Commercially savvy with the capability to enhance revenue streams and overall business results.
• Capability to lead, inspire, and foster development within a large, multicultural, and diverse team.
• Strong communication, organization, and problem-resolution abilities.
• Adeptness at thriving in fast-paced, high-demand contexts.
• Proactive with a guest-oriented mindset dedicated to operational excellence and superior service.
• Currently residing in Riyadh or willing to relocate there.

Key Responsibilities

• Oversee all daily operational activities and overall venue performance.
• Lead and coordinate all operational divisions to ensure efficiency, consistency, and adherence to brand and service standards.
• Drive performance metrics including revenue growth, guest satisfaction, and profitability.
• Motivate, manage, and develop a large, diverse team cultivating a culture centered on accountability and high performance.
• Handle recruitment, employee onboarding, training, performance evaluations, and ongoing development alongside HR.
• Maintain active presence on the service floor, especially during peak times, to guarantee exceptional guest experiences.
• Develop and nurture strong relationships with VIP guests and key clients, meeting their high expectations consistently.
• Manage financial aspects including budgets, P&L, labor and food & beverage costs with focus on cost efficiency.
• Conduct analysis on financial and operational data and implement improvements where necessary.
• Ensure full compliance with regulatory standards concerning health, safety, and hygiene.
• Collaborate with senior leadership to develop commercial strategies, marketing campaigns, event planning, and business expansion initiatives.
• Maintain strong partnerships with suppliers and other stakeholders.
• Identify and execute opportunities to boost operational efficiency, profitability, guest experience, and team effectiveness.
• Ensure the venue consistently meets and exceeds standards for service quality, product presentation, and guest satisfaction.