Restaurant Captain

Overview

As a Restaurant Captain at Zaitoon Fine Dine in Chennai, you will play a key role in ensuring guests receive a welcoming, efficient, and high-quality dining experience, while supporting staff and management in daily restaurant operations.

Key Responsibilities

• Greet guests warmly upon arrival and bid them farewell with gratitude, encouraging future visits.
• Assist guests with table reservations and seating arrangements promptly and courteously.
• Ensure timely service of guests and maintain thorough knowledge of menu items and presentation standards.
• Communicate clearly and professionally with guests and team members; manage telephone etiquette effectively.
• Address menu inquiries and guide guests in menu selection.
• Anticipate and respond tactfully to unexpected guest needs.
• Apply proper service techniques enthusiastically while serving food and beverages.
• Serve food courses and drinks, set tables appropriately for events, and ensure cleanliness of work areas continuously.
• Record guest orders accurately in the Point of Sales (POS) system at the time of ordering.
• Coordinate with the kitchen on menu questions, wait times, availability, and specialty dietary requests.
• Confirm guest satisfaction with food courses and beverages served.
• Clear and manage the collection and return of used food and beverage items diligently.
• Review order dockets to ensure precise and timely meal preparation.
• Present final bills accurately and process guest payments.
• Perform shift closing activities on POS, including cash and card settlement tally.
• Maintain cleanliness and organization of front and back of house areas consistently.
• Adhere strictly to hotel brand standards and standard operating procedures (SOPs).
• Collaborate with staff and managers to maximize restaurant performance.
• Complete all assigned shift duties, including restocking, turning off lights, and closing tasks.
• Conduct monthly inventory checks of all operational equipment and supplies.
• Take initiative in coaching and developing junior staff members.
• Perform any additional food and beverage service tasks assigned by management.

Compensation

The monthly salary ranges from INR 22,000 to INR 25,000.