Resident Engineer

About GCG Enterprise Solutions

Founded in 1982, GCG Enterprise Solutions has established itself as a prominent provider of Office Automation Solutions across the UAE and the broader region. The company delivers turnkey technology solutions encompassing Print Solutions, IT Services, AV, and Digital Transformation. By forging partnerships with top technology vendors, GCG offers customized solutions tailored for various key industries.

Job Overview

The Resident Engineer will be responsible for on-site installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support related to Multi-Function Printers (MFPs), printers, scanners, and associated document management hardware. This role includes diagnosing both hardware and software issues, performing corrective and preventive maintenance, replacing faulty parts, installing firmware/software, and configuring equipment to meet client specifications.

Key Responsibilities

• Install, set up, commission, and test new MFPs and printers at customer premises.
• Carry out scheduled preventive maintenance to ensure optimal functioning.
• Identify and resolve hardware and software malfunctions promptly.
• Analyze error codes and diagnostics to determine underlying causes.
• Repair or replace defective components and assemblies efficiently.
• Install and update device firmware, drivers, and embedded software as required.
• Respond to breakdown and service calls ensuring timely fixes in line with Service Level Agreements (SLAs).
• Perform routine inspections to predict and prevent potential failures.
• Manage assigned spare parts, consumables, tools, and equipment responsibly.
• Record part replacements and service activities accurately using service management systems.
• Complete and submit necessary documentation such as service reports, maintenance checklists, and meter readings.

Qualifications and Experience

• Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, or a related technical field.
• 2 to 5 years of relevant experience in servicing printers, MFPs, copiers, scanners, with skills in basic network troubleshooting and Managed Print Services (MPS) software.

Technical Skills

• In-depth knowledge of MFP and printer hardware and functionality.
• Understanding of TCP/IP, DHCP, DNS, network printing, and fundamental network troubleshooting procedures.
• Familiarity with Windows printing environments and printer driver installations.

Performance Metrics and Accountability

• Reduce unnecessary repairs and part replacements via effective diagnostics and preventive measures.
• Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Maintain accurate and thorough service documentation.
• Ensure high levels of customer satisfaction through quality service delivery.