Residence Concierge

About Meliá Seychelles Residences

Meliá Seychelles is preparing to launch one of the island's most luxurious new resorts featuring private residences. These residences combine the intimacy and exclusivity of personal homes with upscale hospitality and resort amenities.

Role Overview

We are seeking a seasoned and personable Residence Concierge to join our pre-opening team. This position demands a professional versed in managing luxury residential environments, different from typical hotel concierge duties, with the goal of crafting superior guest experiences.

Key Responsibilities

• Oversee arrival and departure logistics plus guest orientation for residence owners and guests.
• Update and maintain detailed profiles capturing owner and guest preferences and requests.
• Coordinate and follow through on residence service requests involving housekeeping, maintenance, engineering, and other support departments.
• Arrange transportation such as airport transfers and internal buggy services, alongside organizing excursions, dining, activities, and lifestyle services.
• Manage specialized services including grocery stocking, personal chefs, in-residence dining, and babysitting arrangements.
• Administer key control systems, manage visitor registrations, and enforce access protocols.
• Collaborate with various departments to guarantee seamless service delivery and timely resolution of any guest concerns.
• Ensure privacy, confidentiality, and safety procedures uphold the highest brand standards.
• Maintain accurate concierge records and provide thorough shift handovers.

Qualifications and Skills

• Demonstrated experience in luxury residence or branded-residence management environments.
• A strong history of servicing residence owners, long-stay guests, and VIP clients.
• Mandatory expertise with Opera Cloud property management software.
• Deep understanding of Front Office and Concierge operations in luxury hospitality.
• Excellent organizational capabilities with the ability to juggle multiple requests effectively.
• Natural aptitude for creating personalized relationships with residents and guests.
• Proven ability to coordinate efficiently with departments including Housekeeping, Engineering, Front Office, Security, and IT.
• Exceptional communication and problem-solving skills paired with passion for delivering luxury service.
• Proactive, anticipating guest needs before they arise.

Additional Information

This is a unique opportunity to engage in the foundational phase of Meliá Seychelles Residences, helping shape service culture and operational best practices. Candidates must meet specific experience and system expertise criteria to be considered.