Reservations Executive

About the Role

Minimalist Hotels is seeking a Reservations Executive with 1 to 1.5 years of experience in hospitality to join their expanding team immediately. This position is ideal for candidates who enjoy engaging with guests, possess strong communication capabilities, and demonstrate attention to detail.

Key Responsibilities

• Efficiently manage reservation-related communications including phone calls, emails, and online bookings.
• Update and administer bookings across various online travel agencies and the hotel’s property management system.
• Support guests by answering queries regarding room options, pricing, packages, and availability.
• Liaise with front office and operations teams to facilitate seamless check-ins and accommodate special requests.
• Ensure reservation records and billing information are precise and up to date.
• Maintain superior guest satisfaction by delivering timely and personalized assistance.
• Promote room upgrades and hotel promotions in order to increase revenue.

Candidate Requirements

• Between 1 and 1.5 years of experience in reservations, front office, or hospitality operations.
• Knowledge of OTA platforms such as Booking.com, Airbnb, MakeMyTrip, and PMS tools is preferred.
• Excellent oral and written communication skills.
• Customer-oriented, detail-focused, and well-organized.
• Capability to handle a fast-paced work environment with a proactive approach to resolving issues.

What We Offer

• Opportunity for professional growth within a design-focused boutique hospitality brand.
• Hands-on experience with guest service, operational procedures, and revenue management.
• A collaborative culture that encourages ownership and initiative in your role.