Reservation Agent (Tamayyaz Program – Saudis Only)

About the Tamayyaz Program

The Tamayyaz Program is a national development initiative designed to help Saudi nationals build essential competencies and knowledge across various hospitality roles, blending structured learning with practical job experience. As a Reservation Agent, participants receive guidance and training to perform at a high standard within the hotel.

Key Responsibilities

• Deliver exceptional service when attending to guest reservations by phone in a pleasant and courteous manner.
• Accurately collect and record reservation details, including booking codes for both group and individual stays.
• Notify relevant departments regarding VIP guests' arrivals and ensure all special accommodation requests are organized in advance.
• Identify commissionable bookings and compile required documentation.
• Handle reservation deposits and special billing details, including seeking credit approvals when necessary.
• Maintain organized records of all reservations for fast and easy retrieval.
• Assist in managing room inventory to optimize occupancy rates and support revenue growth using yield management techniques, including up-selling.
• Prepare and contribute to room forecasts and lists of important guests.
• Facilitate clear communication of guest history to personalize services and promote hotel amenities to guests for improved satisfaction and revenue.
• Manage incoming reservation communications—calls, faxes, and messages—in a prompt and accurate fashion.
• Observe all relevant hotel guidelines, policies, and legal regulations.
• Uphold high standards of guest privacy and confidentiality and strictly follow safety, security, and emergency protocols.
• Participate in required meetings and training sessions as directed by the Space Controller, and support team members as needed.
• Maintain a clean, organized work area, adhering to all appearance and hygiene standards.
• Remain knowledgeable of hotel facilities, local attractions, and payment and credit procedures.

Candidate Profile

• This opportunity is exclusively for Saudi nationals.
• Open to fresh graduates and those with up to 6 months of experience.
• Basic proficiency in English is required.
• Demonstrated enthusiasm for the hospitality sector.
• Excellent interpersonal and verbal communication abilities.
• Collaborative team player, proactive in offering assistance to colleagues.
• Willingness to work flexible hours based on the needs of the department.
• Ability to maintain composure, focus, and a courteous demeanor when addressing guest inquiries and needs.

Additional Information

The organization is committed to fostering diversity and inclusion, aiming to recruit and elevate talent from all backgrounds.