Repair Technician

Company Overview

Surface Experts of Northeast Philadelphia provides comprehensive surface repair services for damages to floors, countertops, bathtubs, cabinets, appliances, furniture, elevator panels, and more. Their repairs integrate traditional craftsmanship with modern technology and materials, ensuring durable, efficient, and eco-friendly solutions.

Job Overview

The Repair Technician uses hands-on skills and creativity to perform repairs, typically taking under an hour, across multiple clients daily. Job sites span numerous industries including property management, hospitality, moving companies, and construction.

Responsibilities

• Conduct 4+ customer visits daily to complete on-site repairs and service orders.
• Manage customer interactions professionally, providing exemplary customer service to tenants and property management.
• Maintain detailed work progress and notes using the CRM and dispatch software.
• Collaborate with support teams, asking questions and reporting updates as needed.
• Follow a proprietary 5-step repair process and apply tools strategically to solve repair challenges.
• Utilize a customized toolkit with all necessary materials and tools provided by the company.

Qualifications

• Proven experience working with hands, including but not limited to construction, manufacturing, painting, or relevant hobbies.
• Exposure to facilities maintenance is advantageous but not mandatory.
• Strong ability to distinguish, compare, and replicate colors accurately is critical due to the nature of repair work.

Work Environment & Culture

• Local company with a supportive, team-oriented culture.
• Owner actively participates daily alongside the team.
• Emphasis on mentorship and ongoing training for career development.
• Dedicated help lines available for technical support inquiries.

Benefits

• Company car provided for work duties and a company phone (iPhone).
• Competitive base salary plus immediate eligibility for performance-based commissions.
• Paid time off including holidays and opportunities to accrue vacation days.
• Flexible schedules accommodating midweek appointments; no required overtime, no night or weekend shifts.
• Paid new hire training involving hands-on learning with an experienced technician.
• All tools and repair products are supplied, enabling technicians to carry everything in a small company vehicle.

Company Values

• Serve Others
• Prioritize Relationships
• Maintain a No Jerks policy
• Embrace Humility
• Exhibit Problem-Solving Skills
• Stay Curious and Seek Understanding
• Work Smart and Constantly Improve
• Trust Company Processes
• Be Organized and Teachable
• Place Business Needs Above Personal Wants