Rent Officer

About the Role

Join HMRC Valuation Office (VO), the public sector's specialist in property valuation, recently integrated into HMRC. This role centers on delivering a variety of property services important for the collection of over £60 billion in revenue that benefits communities across England and Wales.

As a Rent Officer, you'll visit letting agents and landlords regularly to gather rental data, supporting functions such as Fair Rent registrations, rental valuations for Housing Benefit, and market research. You will report to a Hub Manager and work collaboratively with colleagues on local and national scales.

Post-training, you will enjoy autonomy over your schedule, balancing onsite property inspections and home-working, embracing a broad geographical remit depending on location.

Key Duties

• Visit letting agents and landlords to collect and present the importance of rental information.
• Inspect properties for Housing Benefit and Fair Rent Act assessments.
• Organize and document data collection activities using market feedback.
• Follow Data Protection laws concerning the handling of information, resolving any concerns raised by agents or landlords.
• Participate in creating Local Housing Allowance rates by applying relevant guidelines and legislation.
• Perform communication tasks via phone, email, and written correspondence regarding housing-related enquiries.
• Undertake quality assurance for Office of National Statistics data submissions, adhering to deadlines.
• Input rental data into VO systems accurately.
• Determine Housing Benefit valuations in line with legal regulations.
• Register Fair Rents according to the Rent Act 1977.

Candidate Profile

You should be eager to expand your knowledge of property and valuation, confident in decision-making, and capable of independently managing a flexible workload efficiently. Excellent interpersonal skills and customer service orientation are essential.

Possession of a full UK driving licence is mandatory, along with willingness to travel extensively, especially outside London. Candidates with disabilities who do not hold a driving licence are encouraged to discuss their situation prior to application.

Essential Skills and Attributes

• Keen interest in property and valuation sectors.
• Proficient verbal and written communication skills, including use of Microsoft Word, Excel, and Outlook.
• Strong organizational capabilities to manage diverse tasks under deadlines.
• Self-driven, flexible, and capable of working independently and in teams.
• Customer-focused attitude with robust service skills.
• Compliance with policies and guidelines.

Desirable Experience

• Previous exposure to the property industry is advantageous.

Benefits

• Starting salary of £31,096 plus £9,008 employer pension contribution to the Civil Service Defined Benefit scheme.
• Generous annual leave starting at 25 days, increasing with tenure to a maximum of 30 days.
• Access to family-friendly policies, personal support, coaching, and development programs.
• Work flexibility with hybrid working arrangements allowing up to two days remote work per week.

Additional Information

This role follows strict integrity standards; applications must be truthful and personal. Applicants are subject to a behavioural and competency-based selection, including Success Profiles assessment. Travel across the allocated geographical area is essential, with office presence expected approximately 60% of the time. Reasonable adjustments are made available to support candidates with disabilities.

Sponsorship for skilled worker visas is not available; candidates must have the right to work in the UK.

Application requires a CV and 750-word personal statement addressing essential criteria. Interviews are conducted via Microsoft Teams.