Renewals Account Manager

About RIB Software

Driven by the latest digital innovations, RIB Software aims to advance efficiency and sustainability in engineering and construction industries. With over 2,500 diverse professionals worldwide, RIB delivers cutting-edge end-to-end lifecycle software solutions across 100+ countries. Our teams focus on continual product enhancement to keep clients at the forefront of technology in engineering, infrastructure, and construction.

Position Overview

As a Renewals Account Manager located in Brisbane or Sydney, you will manage software subscription renewals for Small and Medium Business (SMB) and Mid-Market customers. Your role centers on increasing customer retention, winning back former clients, driving recurring revenue, and identifying growth opportunities through a consultative sales strategy. Collaboration with Account Executives, Customer Success, Support, and Finance teams is essential to safeguard revenue, improve forecast accuracy, and support business growth.

Key Responsibilities

• Manage a portfolio of SMB and Mid-Market subscription renewals, ensuring timely renewals and maximizing retention.
• Engage proactively with customers before contract expiration to assess licensing needs and propose renewal options.
• Re-engage churned customers, analyze reasons for non-renewal, and implement tailored strategies with commercial offers to regain their business.
• Establish trusted relationships through consultative selling and negotiate terms within pricing and discount policies.
• Identify and qualify opportunities for account expansion and cross-selling, collaborating with sales teams for execution.
• Monitor customer adoption risks and partner with Customer Success to enhance client outcomes.
• Maintain accurate renewal forecasts and pipeline data in Salesforce, ensuring high data quality standards.
• Provide regular renewal forecasting reports on monthly, quarterly, and annual bases.

Candidate Profile

• Possess 3 to 5 years of experience in software renewals, inside sales, account management, or subscription sales.
• Strong consultative selling and negotiation aptitude, capable of influencing commercial decisions.
• Excellent communication skills with an ability to engage customers and handle multiple priorities effectively.
• Experienced in identifying upsell and cross-sell opportunities.
• Proficient in Salesforce CRM or similar customer relationship management tools.
• Skilled in forecasting, pipeline management, and strict sales discipline
• Exceptional organizational skills with meticulous attention to detail.
• Teamwork-oriented, capable of collaborating across various functional departments.
• Experience within SaaS or subscription-based software environments is highly preferred.
• Familiarity with sales methodologies like S7, MEDDPICC, or Command of the Message is a plus.

Additional Information

All successful hires must pass a comprehensive background check per local laws, potentially covering education verification, employment history, work authorization, criminal record, identity, and credit checks. Some roles handling sensitive data may require additional screening.

RIB is an Equal Opportunity Employer committed to fostering an inclusive, respectful workplace that values diversity and the contribution it brings.

Join RIB to help develop transformative technologies that empower customers to construct a better world.