- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About NetApp
At NetApp, innovation is driven by your ideas. Our leadership in intelligent data infrastructure provides unified storage, integrated data services, and comprehensive solutions that empower organizations to harness the potential of their data across AI and multicloud platforms.
Join us to contribute to our journey toward $10 billion in value. Work alongside passionate teams tackling real-world problems and make a tangible impact on how customers transform and scale their businesses. If curiosity, creativity, and determination define you, NetApp is the ideal place to advance your career, collaborating across functions to innovate, deliver results, and excel.
Role Overview
We are looking for a dedicated and customer-oriented Renewal Sales Specialist to oversee the contract renewal process for existing customers. Your key responsibility will be to facilitate renewals efficiently while fostering customer retention, satisfaction, and identifying upsell potential. As a trusted consultant, you will support customers throughout their renewal journey and uncover opportunities to enhance value.
Responsibilities
- Manage the entire lifecycle of support service contract renewals, ensuring accurate and timely completion.
- Collaborate with quoting specialists to maintain high-quality and precise renewal quotations.
- Drive improved on-time renewal rates (OTRR) and in-quarter renewal rates (IQRR), carefully navigating discount policies.
- Engage proactively with customers and partners to comprehend their needs, resolve issues, and clearly communicate the benefits of our service offerings.
- Serve as a subject matter expert for partners and internal teams regarding support products, policies, and compliance standards.
- Build and nurture strong partnerships with sales, pre-sales, customer success, and account management teams to ensure a seamless renewal experience.
- Lead regular planning discussions with key account stakeholders to anticipate customer intentions ahead of renewals.
- Promptly address and resolve any renewal-related queries or escalations from customers and partners with effective problem-solving approaches.
Requirements
- Between 3 and 5 years of experience in customer-facing or customer service roles.
- Previous experience working within a sales environment is essential.
- Fluency in Italian or French at a C1 level or higher is preferred.
- Proficient with CRM tools such as Salesforce and skilled in MS Office applications.
- Demonstrated enthusiasm for adopting new technologies, continuous learning, curiosity, and the ability to challenge norms with innovative ideas.
- Strong attention to detail paired with effective organizational skills.
- A proactive and customer-focused mindset.
Additional Information
Per NetApp's hybrid working model, this role requires onsite attendance at the Cork City Office at least three times per week.
Equal Opportunity: NetApp is committed to providing equal employment opportunities without discrimination based on age, race, color, gender identity or expression, sexual orientation, national origin, religion, disability status, veteran status, genetic information, pregnancy, or any other legally protected category.
Why Join NetApp
At NetApp, you don't wait for opportunities—you create them. We value early planning, creative problem solving, and innovative ideas that transform good into exceptional. As a trusted partner with cloud giants such as Google Cloud, AWS, and Microsoft Azure, we enable customers to run diverse workloads with excellent performance, security, and resilience.
Our culture fosters bold thinkers and problem solvers who take ownership and initiative. We provide work flexibility to balance professional goals with personal life, embracing diversity as a core strength.
Application Process
Applications will be reviewed exclusively through the official company channels to ensure a fair and streamlined recruitment process. Direct contact with employees or recruiters via email will not impact application outcomes.
AI Disclosure
Certain stages of the hiring process may employ AI tools to assist with application evaluation and candidate selection; these tools are supplementary and do not replace human judgment.