- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- Work from home
- Eligibility
- Open to individuals with a passion for travel and customer service; no prior specific cruise or sales experience required.
- Resume
- Required to apply
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Job description
About the Role
Join Elite Escapes as a Remote Cruise Planner where your enthusiasm for travel can become a rewarding career. In this sales-driven position, you'll assist clients in turning their cruise dreams into confirmed bookings by applying your knowledge of destinations and providing excellent service with a consultative sales mindset. You will tailor recommendations to fit each traveler’s preferences including ship choice, itinerary, cabin type, and onboard amenities for all kinds of voyages such as romantic trips, family vacations, group sailings, or special celebrations.
Key Responsibilities
- Engage with clients to identify their travel preferences including destinations, style, budget, dates, group size, and essential cruise features.
- Provide personalized cruise options including cruise lines, ship selections, itineraries, staterooms, dining plans, excursions, and additional packages based on client needs.
- Convert inquiries into firm cruise reservations using email, chat, and phone communication with enthusiasm, precision, and a client-centric approach.
- Clearly explain various cruise details such as cabin categories, deposits, payment schedules, travel insurance, onboard packages, and port requirements.
- Manage bookings, special requests, modifications, payments, upgrades, and pre-cruise questions in a professional and attentive manner.
- Address client issues promptly and effectively, ensuring support from initial quote through embarkation and post-cruise follow-up.
- Share insights about ideal sailings for families, romantic getaways, hidden ports, seasonal options, and exclusive promotions.
- Develop long-term client relationships to encourage repeat business, referrals, reviews, and ongoing loyalty.
Preferred Qualifications
- A passion for cruises, ocean travel, river cruising, expedition trips, or helping people explore the world by sea.
- Previous experience in travel, hospitality, sales, customer service, or booking is advantageous but not mandatory; beginners are welcome.
- Strong communication skills, both written and verbal, with confidence in guiding clients to make travel decisions.
- Excellent organizational abilities, capable of handling multiple quotes, reservations, follow-ups, and client information efficiently.
- Comfortable using technology such as online booking systems, CRM software, and AI tools; training will be provided.
- A genuine enthusiasm for travel and creating memorable experiences tailored to each client.
Benefits & Opportunities
- Work fully remotely with flexible scheduling to accommodate your lifestyle.
- Comprehensive onboarding and training on cruise lines, ship itineraries, booking platforms, sales techniques, and travel planning.
- A supportive and collaborative team environment focused on your growth and success.
- Opportunities to specialize in areas such as luxury cruises, family trips, group sailings, river cruises, expedition voyages, or destination celebrations.
- Clear advancement paths to leadership roles and increased earning potential.
About Elite Escapes
Elite Escapes is committed to crafting journeys that turn travel aspirations into reality. We believe travel and adventure leave lasting memories and partner with advisors who share this passion.
Who Can Apply
Ideal candidates are enthusiastic about travel, sales-oriented, organized, and able to provide exceptional client care, regardless of prior experience.