Relationship Officer

Job Overview

We are seeking a motivated and target-driven Relationship Officer to join our Merchant Business team in Delhi-NCR. The primary focus of this role is to grow our merchant base by persuading and enrolling new merchants onto our financial technology platforms including QR Codes, Sound Boxes, and Savings Accounts.

Core Responsibilities

• Proactively identify and onboard new merchants within the allocated territory.
• Conduct regular visits to shops, businesses, and merchant points to generate sales leads.
• Present product advantages, usage, and pricing clearly to potential clients.
• Consistently meet or surpass daily, weekly, and monthly sales objectives.
• Foster enduring professional bonds with merchants both new and existing.
• Ensure completion of accurate KYC documentation during onboarding.
• Follow up diligently to convert leads into active users of our services.
• Promote consistent usage and activation of QR Codes and Sound Boxes among merchants.
• Spot opportunities to cross-sell additional financial offerings.
• Maintain meticulous records of all merchant interactions, leads, and sales data.
• Work collaboratively with internal departments to address and resolve merchant concerns.
• Monitor competitor activities and market tendencies within the geographic area.

Required Qualifications and Skills

• Between 1 to 3 years of proven field sales experience, ideally in merchant acquisition, fintech, payment solutions, banking services, or fast-moving consumer goods.
• Preferably experienced in selling QR codes, POS devices, Sound Boxes, or related banking/payment products.
• Excellent communication and negotiation prowess.
• Strong knowledge of local market dynamics and merchant networks.
• Ability to thrive in an environment focused on achieving targets.
• Preparedness for regular territory travel.
• Self-driven and proactive sales approach.
• Basic competency with smartphones and digital tools.

Performance Indicators

• Number of new merchants acquired.
• Installations and activations of QR Codes.
• Sound Box sales and activations.
• Acquisition of savings accounts.
• Merchant transaction activities and activations.
• Conversion rate from leads to active merchants.
• Consistent attainment of monthly sales benchmarks.