Relationship Manager - Unnati MBL

Overview

The Relationship Manager for Unnati MBL at IDFC FIRST Bank is charged with delivering outstanding client service, emphasizing customer retention and fostering long-term relationships. The role is critical in driving product sales and acquiring new customers to fuel business expansion.

Key Responsibilities

• Proactively generate sales leads for oneself and team members to create new business opportunities.
• Focus on acquiring new clients, prioritizing the growth of a profitable home loan portfolio.
• Maintain portfolio quality by careful monitoring and implementing risk management practices.
• Ensure superior customer service while strictly complying with regulatory and compliance standards.
• Promote and utilize digital platforms to increase operational efficiency and enhance client engagement.
• Lead and mentor team members to help them meet their personal and business targets.
• Collaborate effectively with colleagues across various departments to exploit cross-selling possibilities.

Secondary Responsibilities

• Continued emphasis on delivering excellent customer service and adhering to compliance requirements.
• Strengthen inter-departmental relationships to expand cross-selling opportunities.

Qualifications

The candidate must possess a graduate degree and have between 3 to 6 years of relevant work experience.