Relationship Manager

About Vidya Hut

Vidya Hut is an organization established in 2018, committed to providing immigration services and language coaching to individuals and families aiming to smoothly navigate visa processes and achieve educational and career aspirations abroad. The team includes seasoned advisors with over ten years of experience offering customized guidance on Study Visas and delivering English language coaching to improve clients’ proficiency for international prospects. The company emphasizes personalized service, ethical standards, and fostering long-term success for both clients and staff.

Role Overview

The Relationship Manager position is full-time and operates on a hybrid model in Ludhiana, combining onsite presence with some work-from-home flexibility. This role involves managing the full client journey, from receiving initial inquiries through visa application processing and enrollment in coaching classes. The goal is to ensure effective communication and deliver a seamless client experience.

Key Responsibilities

• Engage with clients to understand their requirements and explain the services offered by Vidya Hut.
• Coordinate with advisors and trainers to arrange consultations and schedule coaching sessions.
• Monitor and update clients’ visa application and coaching progress accurately.
• Maintain detailed records, track leads, and follow up consistently with prospective and existing clients.
• Assist clients with documentation preparation and adherence to deadlines throughout the visa and coaching processes.
• Address client inquiries and resolve any concerns promptly to ensure satisfaction.
• Collaborate with operations and marketing teams to enhance process efficiency, support outreach programs, and contribute to overall service quality.

Qualifications and Skills

• Strong skills in client relationship management, including excellent interpersonal communication, active listening, and empathy across diverse client backgrounds.
• Ability to provide counseling and clear explanations of immigration and study visa procedures to guide client decisions.
• Effective organizational and time-management abilities to handle multiple client cases, schedules, and maintain precise documentation.
• Proficiency in spoken and written English is essential; familiarity with local languages and an interest in education or training services are advantageous.
• Basic computer skills, including experience with CRM software, spreadsheets, email, and online communication platforms.
• Prior experience in immigration consulting, educational counseling, or customer service is preferred but not mandatory; having a bachelor's degree in any field is a plus.
• A client-focused approach, ethical advisory practices, and eagerness to learn relevant immigration policies and institutional standards.