Receptionist

Job Overview

Start your day bringing a smile to guests as a Receptionist at our hotel. Your role goes beyond managing check-ins and check-outs — you create memorable experiences by sharing warmth and hospitality.

Key Duties

• Welcome guests warmly upon arrival, complete check-in procedures including verifying guest information, allocating rooms, issuing keys, and assisting with bell service or providing welcome materials.
• Ensure smooth check-out by verifying final charges, processing payments, issuing receipts, and accurately using the point-of-sale system.
• Provide detailed information about the hotel’s facilities, room options, current rates, promotions, and local attractions to assist with guest inquiries.
• Utilize up-selling strategies to recommend additional hotel amenities and services, helping to increase revenue from rooms and services.
• Address guest requests promptly, resolve issues with empathy and efficiency, and manage communication including messages professionally.

Qualifications and Values

Success requires a genuine passion for hospitality, acting with integrity, leadership qualities that inspire, strong teamwork to achieve the best outcomes, accountability for your work, and an urgent focus on delivering excellence in every moment.

About the Employer

We are a globally recognized hospitality leader with a commitment to exceptional guest experiences and award-winning workplace culture. Our team has welcomed over 3 billion guests worldwide, while fostering a great environment for employees, recognized repeatedly on top workplace lists.

Whether you are beginning your career or seeking growth, we support you at every step. Join us to make each guest visit exceptional and build a rewarding career.