Receptionist (Russian Speaker)

Job Overview

As a Receptionist at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences, you will play a key role in creating pleasant and memorable experiences for guests through a welcoming and efficient front desk service.

Key Responsibilities

• Warmly welcome arriving guests and facilitate the check-in process including identity verification, room allocation, key distribution, and assisting with bell services.
• Efficiently manage the check-out procedure by confirming billing details, processing payments, issuing receipts, and accurately operating the point-of-sale system.
• Provide detailed information about hotel accommodations, rates, promotions, and local attractions to assist guest inquiries effectively.
• Encourage and promote hotel offerings and amenities to enhance guest experience and drive additional revenue.
• Respond promptly and professionally to guest requests and concerns, handling communications and messages with care and urgency.

Qualifications and Attributes

• Minimum education requirement is a high school diploma or equivalent. Additional qualifications in Business Administration, Hospitality, or Office Management are advantageous.
• Previous hotel industry experience in a similar receptionist role is preferred.
• Excellent verbal and written communication skills coupled with a professional and courteous attitude.
• Strong customer service aptitude and interpersonal skills.
• Proficiency with Microsoft Office Suite including Word, Excel, and Outlook, in addition to general office administrative capabilities.
• Organizational skills that allow managing multiple priorities effectively.
• Ability to maintain precise records, handle confidential information, and manage schedules.
• Professional appearance, punctuality, reliability, and the ability to work both independently and collaboratively.

About Hilton

Hilton is globally recognized for outstanding hospitality and building a positive working environment for its employees. With a history of welcoming over 3 billion guests worldwide, Hilton upholds core values such as integrity, leadership, teamwork, ownership, and urgency that inspire their team members.

Recognized repeatedly on the World's Best Workplaces list, Hilton fosters a supportive culture and career development opportunities. Whether beginning your career or seeking growth, Hilton provides an enriching environment to thrive professionally.