Receptionist / Front Office Executive

Job Responsibilities

As a Receptionist / Front Office Executive at Sethi Medical Centre and Lab Services, you will be the first point of contact for patients, ensuring a smooth and professional experience. Duties include welcoming and registering patients efficiently, maintaining meticulous patient records both manually and electronically, and directing patients to the appropriate departments such as Laboratory, Radiology, or OPD.

You will manage appointments and billing processes, including scheduling, preparing bills for various services, handling payments via cash, UPI, or cards, and generating receipts while keeping an updated daily cash report. Effective coordination with doctors and department staff is crucial to minimize patient waiting times and enhance service flow. Further responsibilities include informing patients about test preparations and following up on pending reports.

Support for Lab and Radiology services involves accurate test registration, proper completion of test requisition forms (TRF), monitoring sample collection and dispatch, and keeping patients updated on their report status.

Strong communication skills are essential for responding to phone calls and WhatsApp inquiries with professionalism, managing bookings, and conducting patient follow-ups in Hindi and basic English.

Additional administrative duties include organizing front desk operations, maintaining records, files, and registers, and assisting in basic inventory tracking to ensure smooth functioning of the centre.

Skills and Qualifications

• Excellent communication abilities paired with a pleasing personality
• Basic proficiency in computer operations such as typing, billing software, and Excel
• Smart, organized, and fast learner with the capacity to handle multiple patients calmly and effectively