Receptionist / Front Office Executive

Role Overview

The Front Office Executive will be responsible for managing patient interactions and administrative tasks at the diagnostic center. The role requires handling patient reception, processing test requisitions, managing payments, and coordinating test procedures and report dispatch.

Primary Duties and Responsibilities

• Greet patients upon arrival and issue requisition slips based on doctors' prescriptions or test request forms provided by customers or patients.
• Accurately collect payments, including cash and credit requisitions, from patients and customers.
• Verify patient preparedness for the requested medical tests.
• Provide clear guidance to patients regarding the tests and directions to the appropriate rooms or floors.
• Manage incoming phone calls, addressing patient inquiries and other customer questions.
• Conduct follow-ups regarding test report statuses.
• Dispatch test reports after verifying the recipient's identity.
• Maintain records of cash handovers, transaction data for cash and card payments, and submit daily reports to the branch manager.