Receptionist

Role Overview

Working under general supervision, this position handles front desk reception duties for the Corporate Office and supports the Corporate Services department on a rotational basis, upholding company standards at all times.

Primary Responsibilities

• Welcome visitors including vendors, applicants, and clients appropriately.
• Address routine inquiries and complaints from visitors; escalate complex issues to management; inform relevant parties about guests or deliveries as needed.
• Stay informed on internal organizational changes and company structure.
• Keep the lobby reception area clean, orderly, and welcoming; act as host/hostess ensuring refreshments are available for guests.
• Manage scheduling of lobby conference rooms as required.
• Validate parking passes accurately and dispense guest name badges.
• Maintain consistent, customer-centric communication; actively listen to understand visitor requirements, provide clear information, explain procedures, and follow up when necessary to resolve issues in a timely manner.

Qualifications and Skills

• Education: High School Diploma or an equivalent qualification.
• Experience: Minimum of one year in a receptionist or customer service role within a corporate environment.
• Technical and Soft Skills: Proficient in basic PC applications with a typing speed of at least 45 words per minute; strong customer service skills; effective communication and interpersonal abilities; good phone etiquette.
• Familiarity with company organizational structure is preferred to effectively guide calls and visitors.

Additional Notes

If you do not meet every requirement but believe you would excel in this role, you are encouraged to apply and begin your career journey with the company.