Receptionist

Overview

The Receptionist will act as the initial point of contact for FNRCO's employees, clients, visitors, and service providers, ensuring a polished, welcoming, and efficient experience. This position involves supporting daily office activities, visitor management, access control, workspace coordination, mail handling, and providing administrative assistance to maintain a secure and productive office environment.

Key Responsibilities

• Greet and welcome visitors, clients, candidates, and vendors professionally and courteously.
• Manage visitor registration, check-in, and check-out, verifying identities and ensuring security compliance.
• Notify hosts upon visitor arrival and arrange escorting if necessary.
• Maintain accurate visitor logs in accordance with company record retention policies.
• Provide hospitality to visitors including refreshments and guidance within the office premises.
• Answer incoming calls promptly and professionally, directing them to relevant personnel or departments.
• Take messages accurately and manage the reception mailbox, responding to general inquiries.
• Maintain excellent customer service standards and professional communication at all times.
• Issue and manage employee and visitor access cards and assist with building access procedures.
• Monitor reception-related security systems and collaborate with security teams to uphold safety protocols.
• Support workplace emergency responses as directed.
• Assist with workspace reservations, meeting room bookings, catering requests, and other meeting support services.
• Handle office stationery and reception supplies management.
• Coordinate mailroom and courier services for inbound and outbound shipments.
• Organize printing, translation, and additional office support tasks.
• Ensure cleanliness and presentation standards of the reception area.
• Maintain records and reports related to reception functions.
• Assist in monthly access card reconciliation and general office administrative duties.
• Track office inventory and consumables.
• Adhere strictly to company policies and workplace standards.

Qualifications and Skills

• Diploma or Bachelor's degree in Business Administration, Hospitality, Office Management, or related discipline.
• 1 to 3 years of professional experience in front office, reception, customer service, or workplace operations roles.
• Proficient user of Microsoft Office suite, including Outlook, Word, Excel, and Teams.
• Fluency in Arabic and English, both spoken and written.
• Prior experience in a multinational or corporate office environment is an advantage.
• Must be a Saudi Arabian national.

Core Competencies

• Exceptional customer service and outstanding interpersonal communication skills.
• Strong organizational abilities and effective time management with attention to detail.
• Sound professional judgment including discretion, problem-solving aptitude, and calmness in handling visitor and service issues.
• Ability to collaborate seamlessly with workplace operations, security, employees, and service providers.