Receptionist

About the Role

The Receptionist plays a vital role in forming a professional and welcoming first impression for visitors and callers by maintaining a helpful and approachable concierge presence. The goal is to deliver exemplary guest service within a neat and organized reception environment.

Primary Duties

• Answer and transfer phone calls promptly, take and forward messages appropriately.
• Demonstrate attentiveness and initiative to anticipate needs, ensuring efficient and friendly service at the front desk.
• Coordinate all mail and courier logistics, including collection, distribution, and record keeping.
• Frequently update the telephone directory to maintain accuracy.
• Operate coffee machines, kitchen devices, and meeting room equipment proficiently.
• Arrange bookings for meetings and set up video conference dial-ins.
• Report maintenance issues such as lighting, air-conditioning, or restroom malfunctions and liaise with building maintenance teams to resolve.
• Welcome guests and serve beverages and meals as required.
• Coordinate food orders and collection for meetings such as breakfast, lunch, and board meetings.
• Prepare meeting rooms by arranging tables and chairs for meal services.
• Occasionally provide support during weekend events and meetings.
• Assist with catering orders and event preparations.
• Maintain accurate inventories of dining and pantry supplies, including cutlery, glassware, serving equipment, and stationery used in meeting rooms.
• Monitor visitor traffic, meeting room usage, and general office activities, responding proactively as needed.

Qualifications and Skills

• At least three years of relevant receptionist or customer service experience.
• Strong communication skills to ensure smooth collaboration among team members.
• Ability to work effectively in a multicultural and diverse environment.
• Understanding of the importance of confidentiality and discretion.
• Highly motivated, enthusiastic, well-organized, with excellent multitasking abilities.
• Familiarity with telephone etiquette and professional conduct.
• Dependable and punctual with a strong sense of teamwork.
• Educational qualification: Diploma or higher.