Receptionist

Job Overview

Join Hilton as a Receptionist delivering exceptional guest service while representing the Hilton brand. You will ensure smooth check-in and check-out procedures, handle guest queries promptly, and support hotel operations with professionalism and efficiency.

Key Responsibilities

• Consistently provide high-quality customer service acting as a Hilton brand ambassador.
• Manage seamless reception activities including accurate check-ins and check-outs.
• Respond swiftly and effectively to guest questions, requests, and issues to ensure satisfaction.
• Maintain up-to-date knowledge of hotel facilities, room types, rates, special offers, and promotions.
• Utilize effective up-selling methods to maximize room occupancy and promote additional services.
• Perform audit tasks and assist with Night Audit operations as necessary.
• Operate front office systems and property management software adhering to hotel protocols.
• Process cash, credit card, and foreign currency payments following hotel credit policies.
• Communicate guest feedback and operational concerns to management efficiently.
• Participate in training sessions and contribute to the growth of the Night Team members.
• Adhere to hotel security, fire safety, and health regulations consistently.
• Follow Hilton’s brand standards, policies, and procedures at all times.
• Collaborate with other departments to maintain strong interdepartmental relations.

About Hilton

Hilton is a premier global hospitality leader with an extensive portfolio of hotels—from luxurious full-service resorts to focused-service and extended-stay properties. For nearly 100 years, Hilton has provided guests worldwide with unparalleled experiences. Our vision is to "fill the earth with the light and warmth of hospitality," inspiring our team to create memorable moments daily. Hilton is dedicated to supporting employees' professional growth and success.

Candidate Profile

• Demonstrates commitment to delivering excellent customer service.
• Exhibits a positive, professional attitude with strong communication and interpersonal skills.
• Maintains professional appearance according to brand standards.
• Works effectively independently and collaboratively within a team.
• Possesses competent IT skills and confidence with hotel reservation and front office systems.

Preferred Qualifications

• Previous experience working in customer service or hospitality environments.
• Experience managing cash handling and financial transactions.
• Eagerness to learn, grow, and contribute to team accomplishments.