Receptionist

About the Company

Rixos Bab Al Bahr is part of a distinguished luxury hotel group that redefines all-inclusive luxury by blending traditional Turkish hospitality with modern excellence. As a member of the Accor network, the company supports personal growth by offering a workplace where every individual can find opportunities that align with their personality and ambitions.

Job Overview

Join our team as a Front Office Receptionist where your role is pivotal in creating memorable guest experiences. You will be delivering exceptional service by managing check-in and check-out processes efficiently, liaising with various departments, and ensuring the lobby remains welcoming. Your professionalism will reflect the brand's prestigious image while maintaining guest confidentiality and security.

Key Responsibilities

• Deliver outstanding service that surpasses guest expectations, fostering memorable visits.
• Facilitate smooth check-in/check-out procedures with careful attention to guest preferences.
• Coordinate effectively with other departments to provide seamless guest experiences.
• Handle incoming calls and email communications politely and efficiently.
• Manage payment processes and maintain precise records of financial transactions.
• Keep the lobby area clean, organized, and visually appealing at all times.
• Maintain strict confidentiality and security regarding all guest information.
• Exemplify professionalism that reflects the prestige of the Rixos brand at all times.

Candidate Requirements

• Prior experience in a hospitality receptionist or similar front office role is preferred.
• Excellent communication and interpersonal skills with a welcoming and approachable demeanor.
• Strong organizational abilities, paying close attention to accuracy and detail.
• Knowledge of Opera property management system is highly advantageous.
• Passionate about delivering top-tier customer service.
• Fluency in English and proficiency in Russian are mandatory.
• Willingness to work flexible schedules including weekends and holidays.
• Legal eligibility to work in the UAE is required.

Compensation and Benefits

• Competitive salary commensurate with experience.
• Inclusive meals throughout the workday, including breakfast, lunch, dinner, midnight meals, and coffee breaks.
• Vacation travel benefits provided by the hotel.
• Provided accommodation and comprehensive medical insurance coverage.