Quality & Training Team Lead - Monetization Integrity (Mandarin Speaking)

About the Role and Team

The Monetization Integrity Operations team plays a vital role in supporting TikTok’s Trust & Safety initiatives by ensuring the highest quality in content moderation with cost efficiency. The team focuses on minimizing exposure of the platform and advertisers to risky content while building a dependable advertising environment that enables long-term, trustworthy partnerships.

This team’s work supports TikTok’s goal to be the most trusted and easiest platform for advertising by ensuring growth through a safe environment, compliance with legal and brand safety standards, and continuous innovation via automation and expert moderation.

Key Responsibilities

• Lead and develop a team of QA analysts and specialists, promoting a culture of accountability and high performance.
• Set performance expectations, conduct regular one-on-one meetings, performance reviews, and career development discussions.
• Manage team capacity, workload distribution, and shift planning to maintain consistent quality across regions.
• Own the end-to-end QA strategy for moderation, including audit sampling, calibration processes, and quality scoring aligned with policies and business needs.
• Define QA standards, rubrics, and standard operating procedures to ensure consistency and accuracy internationally and across vendor sites.
• Create and maintain quality assurance dashboards, scorecards, and reporting structures for leadership transparency.
• Analyze defect trends and root causes to detect systemic quality issues and formulate actionable improvement plans.
• Collaborate closely with Product, Policy, Operations, Training, and Workforce Management teams to drive quality enhancements and feedback loops.
• Represent QA in governance meetings and business reviews, aligning stakeholders on quality KPIs and standards.
• Lead root cause analyses and corrective/preventive actions to resolve recurring quality challenges.
• Identify opportunities for automation and tooling to improve QA efficiency and reduce manual work.
• Foster continuous improvement, regular calibration, and operational excellence within the QA team.

Qualifications

• Bachelor’s degree in Business, Risk, Engineering, or a related field.
• Minimum 5 years of experience in Risk Governance, Quality Assurance, or Operations Management, including at least 1 year in a leadership or team lead role.
• Demonstrable success managing and growing QA teams within high-volume operations or content and advertising moderation contexts.
• Extensive knowledge in risk governance practices, audit sampling, calibration, and quality assurance frameworks.
• Proficiency leveraging data, dashboards, and analytics to inform quality-related decisions and influence stakeholders.
• Experience presenting QA insights and performance updates to leadership and cross-functional teams.
• Excellent Mandarin communication skills (oral and written) enabling effective coaching and influence across Mandarin-speaking markets.
• Preferred: Skilled at managing uncertainty, prioritizing competing tasks, and clarifying goals in fast-paced environments.

Trust & Safety Considerations

This role involves reviewing diverse content including images, videos, and text, some of which may be disturbing or sensitive, such as bullying, hate speech, child safety concerns, or depictions of harm to individuals and animals. Candidates should be aware of the challenging psychological nature of this work.

TikTok is committed to employee well-being and provides comprehensive programs to support physical and mental health throughout employment, fostering a caring, collaborative, and supportive workplace culture.

About TikTok

TikTok is the premier destination for short-form mobile video with a mission to inspire creativity and bring joy globally. Headquartered in Los Angeles and Singapore, TikTok has offices worldwide including New York, London, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Work With Us

Our mission drives an innovative environment where diverse global teams help users express themselves authentically and create meaningful connections. We embrace curiosity, humility, resilience, and teamwork, striving for continuous innovation and breakthroughs in a dynamic tech space.

Diversity & Inclusion

We prioritize creating an inclusive environment where employees' unique skills, experiences, and viewpoints are celebrated. TikTok is committed to reflecting the diversity of the communities it serves and fostering a workplace that supports every voice.