Quality Assurance - Improvement Specialist

Job Overview

The Quality Assurance - Improvement Specialist will focus on enhancing quality metrics such as 3-month, 12-month, and Warranty Management CPU performance. The role involves detailed analysis of field claim data, updating part status, and reporting findings to After Sales teams. Key responsibilities include identifying trends in top claims and driving issue resolution efforts.

Core Responsibilities

• Analyze field claim data and update part status accordingly for reporting purposes.
• Develop trends for predominant claims to prioritize issue resolution.
• Validate Corrective Measures (CM) effectiveness by duplicating parts in durability vehicles.
• Work towards minimizing child parts involved in claims to reduce field claim costs.
• Lead field part simulation and confirm issues collaboratively with After Sales.
• Provide rapid responses for critical field issues, including temporary actions.
• Organize supplier audits to ensure process adherence and quality control.
• Maintain and establish efficient corrective action procedures.
• Create decision plans and secure approvals for campaigns and recalls.
• Generate VIN lists targeted for field and yard campaigns based on issue severity.
• Draft clear Technical Information and Technical Service Bulletins to avoid misdiagnosis and incorrect claims.
• Conduct dealer visits focused on critical and safety issues to analyze failures and provide prompt feedback.
• Ensure timely closure of Supplier Quality Warranty Claims with proper feedback and countermeasures, applicable for both domestic and export markets.

Additional Information

No specific terms, conditions, or perks have been disclosed for this role. The position is based in Anantapur, Andhra Pradesh and requires full-time onsite work.