Public Relations Officer

About Raffles Hotels & Resorts and Fairmont Doha

Raffles Hotels & Resorts, established in 1887, is a historic luxury brand renowned for exceptional hospitality, cultural enrichment, and respect for heritage and environment. The Raffles and Fairmont brands unite at the iconic Katara Towers in Doha, Qatar, offering distinguished luxury experiences. Raffles Doha focuses on intimate luxury with bespoke service rooted in elegance and authenticity, while Fairmont Doha emphasizes grand hospitality blending contemporary style and vibrant guest experiences. Together, they create a dynamic workplace culture that nurtures talent and excellence in hospitality.

Role Overview

The Public Relations Officer will serve as the main liaison between the hotel and government authorities managing all government-related transactions. The role involves ensuring compliance with local laws, facilitating visa and residency permit processing, handling licensing and regulatory approvals, and maintaining meticulous records. The officer supports operational continuity by ensuring adherence to labor, immigration, and municipal regulations while offering confidential, professional service aligned with the luxury standards of Raffles & Fairmont Doha.

Key Responsibilities

• Act as the official contact for government entities concerning immigration, labor, municipality, and licensing issues.
• Manage the processing of employment visas, residency permits, work permits, medical exams, and Qatari ID applications and renewals.
• Coordinate visa cancellations, transfers, and exit permits when required.
• Handle timely renewals of commercial licenses and other statutory documents.
• Keep accurate logs of all government-related documents, monitoring expiration dates diligently.
• Stay updated on relevant government regulation changes and inform management accordingly.
• Establish and maintain effective work relationships with government departments and outside agencies.
• Assist staff with government processes and provide clear guidance on necessary documentation.
• Ensure full compliance with local labor, immigration, and regulatory policies.
• Maintain confidentiality and professionalism in dealing with sensitive employee and company information.

Qualifications and Experience

• Diploma or Bachelor's degree in Business Administration, Human Resources, Public Administration, or related fields.
• At least 2 years of PRO experience, preferably within Qatar’s hospitality sector.
• In-depth knowledge of Qatar’s labor, immigration, and municipal regulations.
• Proficiency with government electronic portals and systems.
• Fluency in both English and Arabic, conversational and written.
• Excellent organizational, interpersonal, and communication skills.
• Capability to handle multiple priorities effectively and meet deadlines.
• Valid driving license for Qatar is advantageous.
• Commitment to embodying Raffles & Fairmont’s luxury brand values and creating an inclusive, empowering workplace.

Additional Information

Employees enjoy numerous perks such as complimentary upgrades, extended and discounted stays across Fairmont & Raffles properties, and special offers on dining and wellness services. The workplace culture emphasizes values of respect, excellence, belonging, empowerment, integrity, and diversity, welcoming talent from all backgrounds.