Property Manager

About the Role

We are seeking a Property Manager to join our residential lettings team. After successfully completing the probation period, the role is primarily remote, with the expectation to work at the Head Office or a local branch for 4 days each month. The Head Office is located near Chelmsford, England.

Key Responsibilities

• Handling maintenance-related inquiries from private tenants via phone or email for properties managed on behalf of private landlords.
• Consulting with landlords by providing timely updates on maintenance progress and issue resolution.
• Reporting maintenance issues to approved contractors and arranging access for quotations or repairs.
• Keeping detailed and accurate records in the internal database of inquiries, actions, communications, and compliance checks.
• Coordinating property compliance and safety checks by liaising with contractors, landlords, tenants, and internal teams to meet statutory obligations and certification requirements.
• Monitoring compliance documents such as gas safety certificates, electrical inspections, smoke and carbon monoxide alarm requirements, EPCs, and other safety obligations.
• Maintaining regular contact with local lettings branches and related internal staff responsible for property management and compliance.

Candidate Requirements

• Demonstrable experience in residential lettings or property management is essential.
• A proactive problem solver with a positive, solution-oriented attitude to managing maintenance issues.
• Competent communication skills, both verbal and written.
• A confident and professional demeanor.
• Strong organizational skills with the ability to prioritize urgent tasks efficiently within a demanding workload.
• Good IT skills, particularly familiarity with standard MS Office applications.

Salary and Benefits

The role offers a full-time salary between 3,000 and 3,028, depending on experience, inclusive of base salary and bonuses. Our extensive rewards system recognises employee dedication with additional holiday on birthdays, increased leave with service length, and periodic rewards every five years including meals, weekends away, or vouchers.

Training and Development

• Comprehensive initial and ongoing training tailored to the candidate's previous experience.
• Opportunities to acquire professional accreditations with full course fees funded by the company.

Working Hours and Location

Typically Monday to Friday from 8:30 AM to 5:30 PM. Occasionally, a Saturday shift may be required on a rota basis (approximately one shift every six weeks), with time off in lieu. Initially, new hires will work full-time at the Head Office during probation, afterwards transitioning to hybrid work between home and the office.